Bridal qc Specialist / Pick-up & Try-on Specialist

SENG COUTURE
North Plainfield, NJ
The Bridal QC Specialist is responsible for ensuring each bride’s gown and accessories arrive in excellent condition and that the pick-up and try-on experience is stress-free, memorable, and enjoyable. This role focuses on quality control, exceptional customer service, and attention to detail. The specialist will guide brides through trying on their gown for the first time post-arrival, confirm all items ordered are correct, and support additional accessory purchases as needed.

Quality Control & Order Management
  • Inspect all incoming bridal gowns and accessories for accuracy, quality, and condition.
  • Verify gown size, style, color, any customizations and designer information against original order.
  • Confirm that all accessories (veil, belt, overskirt, straps, etc.) are included and correct.
  • Document and report any defects, missing items, or discrepancies to management immediately.
  • Properly steam, prep, and store gowns before pick-up appointments.
Pick-Up & Try-On Appointments
  • Schedule and prepare fitting rooms with the bride’s gown and accessories prior to her arrival.
  • Assist the bride in trying on her gown for the first time following delivery to the store.
  • Provide support with fastening, adjusting, and styling the gown to ensure proper initial fit.
  • Review next steps for alterations and answer questions regarding tailoring timelines or recommendations.
  • Ensure the bride signs off on gown condition and accuracy before taking it home or leaving it for alterations.
Customer Service & Sales Support
  • Deliver an exceptional, welcoming, and personalized experience during pick-up appointments.
  • Offer styling guidance and recommend accessories that complement the bride’s gown and vision.
  • Assist brides in purchasing additional accessories, including veils, jewelry, hairpieces, and more.
  • Maintain a knowledgeable understanding of current bridal fashion trends and accessory options.
  • Communicate clearly and kindly, always supporting a positive, stress-free bridal journey.
Store Operations
  • Maintain cleanliness, organization, and presentation in gown pick-up areas and fitting rooms.
  • Collaborate with stylists, alterations teams, and management to ensure seamless customer handoffs.
  • Participate in team meetings, product training, and ongoing customer service development.
Qualifications
  • Prior experience in bridal, fashion retail, or customer service preferred.
  • Strong attention to detail and a passion for delivering exceptional customer experiences.
  • Ability to handle delicate garments with care.
  • Excellent communication, patience, and interpersonal skills.
  • Comfort with occasional lifting, gown handling, and standing for extended periods.

*Hourly + Commisson*

PLEASE EMAIL YOUR RESUME TO:
[email protected]
Posted 2025-11-22

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