Application Support Engineer

Job Description

Job Description

Description

Made4net is a leading provider of supply chain execution software solutions. Our innovative technology empowers organizations to optimize warehouse and logistics operations, improve efficiency, and drive measurable business outcomes. With a global customer base and a strong commitment to excellence, Made4net partners with organizations across industries to deliver scalable, high-impact solutions.

Purpose of the Function:

The mission of the Application Support department is to ensure the smooth operation of the company’s client applications at client sites by proactively monitoring their performance, troubleshooting issues that arise during usage, providing technical assistance to users, and implementing necessary updates and fixes to maintain optimal system functionality. The support team also supplements client implementations and post go live client services activities.

Purpose of the Job:

The Application Support Engineer plays a critical role in supporting Made4net customers by ensuring applications and integrations operate efficiently and reliably. This is a hands-on, customer-facing role that involves troubleshooting technical issues, supporting integrations, and partnering closely with internal teams to resolve system challenges.

The ideal candidate is technically capable, customer focused, open to traveling globally once a month, and eager to grow in a fast-paced support environment while collaborating with IT, Project Management, and Professional Services teams.

Core Duties and Responsibilities

• Support client operations by troubleshooting and resolving application and integration issues related to Made4net solutions.
• Respond to and follow up on client inquiries via phone, ticketing system, and email in accordance with service level agreements.
• Analyze system issues, identify root causes, and follow established escalation procedures when necessary.
• Maintain ongoing communication with clients to review system status and address evolving needs.
• Participate when needed in implementations during initial go live and system upgrades .
• Participate in a rotating schedule of off hours on call for clients with 24/7 operations.

Core Competencies:

Customer Focus - Builds strong relationships and delivers responsive, customer-centric solutions

Tech Savvy - Demonstrates curiosity and adaptability in learning and applying new technologies

Communicates Effectively - Communicates clearly and professionally with both technical and non-technical audiences

Education and Experience

Education and Experience:

• Associate’s degree or higher in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and hands-on experience.
• 1–3 years of hands-on experience in application support, technical support, systems support, or a related role supporting enterprise or customer-facing software applications

Required Technical Qualifications:

• Familiarity with Windows workstation and server environments
• Experience with web browsers and web server environments such as IIS
• Working knowledge of SQL Server databases and basic programming concepts
• Proficiency with standard office productivity tools
• Experience using Remote Desktop and VPN tools

Preferred Technical Qualifications:

• Experience supporting hosted or SaaS customers
• Familiarity with AWS or cloud-based environments
• Background in warehousing, transportation, logistics, or supply chain applications
• Experience supporting enterprise systems such as ERP or CRM platforms
• Strong computer and application usage skills.

Skills and Attributes:

• Strong teamwork and collaboration skills
• Clear and professional communication abilities
• High level of responsiveness and adaptability
• Task-oriented problem-solving approach
• Effective time management and organizational skills

Benefits and Compensation

Benefits Offered:

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO

Minimum starting base salary: $70,000.00 per year salary

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.

Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Physical Demands:

The employee must occasionally lift and/or move up to 15 pounds from a floor position to an over the head position. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.

We are committed to providing reasonable accommodations to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA). This job description outlines the essential functions of the position. Applicants who need reasonable accommodation to participate in the application or interview process should contact the Human Resources department.