Help Desk Technician

The Rockridge Group
Hackensack, NJ

Job Description

Job Description

Title: Help Desk Technician

Location: New Jersey Office

Summary:

Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m.

Dutie s /responsibilities:

  • Providing hardware and software technical assistance to the Firm’s users.
  • Troubleshooting, support and provide general assistance to senior technical staff.
  • Setup video conferences to other Firm offices as well as outside entities as requested.
  • Maintain inventory of Firm technical equipment and supplies.
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Excellent written and verbal communication skills.
  • Strong documentation discipline and experience with a ticket management system (Solarwinds)
  • Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
  • Provide, on a rotating basis, after hours on-call coverage for end user support.

Requirements:

  • Experience with Microsoft Windows 10 desktop environment.
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
  • Legal specific software such iManage, Worksite, Workshare, etc. preferred.
  • Strong interpersonal skills as well as good aptitude to learn new tasks quickly.
  • Law firm or professional service firm background a plus.
Posted 2026-05-16

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