Patient Service Representative - Urology

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions :

• Responsible for scheduling hospital and ambulatory admissions.

• Verbalizes procedure for collection of pre-admission testing data. Coordinates required testing prior to admission and ensures all information and consents are on site for patient’s admission/procedure.

• Schedules and enters diagnostic tests and procedures into orders management system, following all appropriate workflows.

• Arranges types and distributes surgery schedule.

• Communicates problems to Nurse/Physician/Clinical Manager.

• Employs appropriate and timely use of tasking.

• Accurately completes any/all necessary forms for the patient

• Performs various clerical duties including faxing, photocopying, scanning, filing and mailing’s

• Establishes and maintains a positive working relationship with physicians and nursing staff

General Job functions:

• Demonstrates understanding of submission of necessary documents for hospital and our patient procedures.

• Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.

• Demonstrates a working knowledge of insurance and pre-certification requirements.

• Demonstrates working knowledge for rescheduling and canceling procedures.

• Demonstrates customer service skills when communicating with peers/other departments.

• Verbalizes customer services skills to alleviate patient anxiety.

• Demonstrates good judgment in scheduling procedure to increase physician productivity.

• Demonstrates understanding of emergency procedures

• Logs surgical procedures as needed.

• Arranges for specialty equipment/ services as needed.

• Interacts with outside vendors / contracted services as needed.

• Other job duties as required.

Education, Certification, Computer and Training Requirements:

• High School/GED required. Vocational / Technical School / Diploma Program preferred.

• Heart Saver certification within 90 days of hire required.

• 0 – 1 years experience. 2-4 years experience preferred.

• Knowledge of medical terminology preferred.

• Ability to communicate in English, both orally and in writing.

• Strong interpersonal and organizational skills.

• Ability to perform diverse work assignments with time limitations with a high degree of accuracy.

• Ability to use problem solving, critical thinking and priority setting skills.

• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

• Experience with Standard Office Technology in a Window based environment preferred.

• Experience with patient care equipment preferred.

• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at