First Party Physical Damage Cargo Claims Examiner
- Provide superior claim management for first party physical damage cargo business throughout the entire claim life cycle inclusive of customer service, technical expertise, coverage analysis and claim analysis and evaluation.
- Provide recommendations for loss reserving and claim negotiation and resolution.
- Maintain compliance with internal and external quality standards, best practices, and statutory regulations.
- Identify additional resources required to investigate claims including technical experts, subrogation, salvage, risk control, fraud, or other experts.
- Confirm the extent of property damage by reviewing all appropriate records and damage documents.
- Maintain claim files, documentation, diary system in accordance with best practices.
- Provide timely updates when needed to appropriate internal and external leadership.
- At least 5+ years of relevant experience
- Must maintain current and valid adjuster license(es) in Florida, Texas, and New York
- Experienced working on cargo claims
- Must maintain a valid driver’s license.
- Strong project management skills and ability to work independently.
- Strong working knowledge of insurance laws
- Strong verbal and written communication skills
- Excellent customer service skills
- Commitment to superior performance that adds value.
- An aptitude for evaluating, analyzing, and interpreting technical information.
- Sound critical thinking and decision-making skills.
- Experience at a Third-Party Administrator (TPA) company is a plus.
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