Conversational AI Chatbot Developer

Seeking a Conversational AI Chatbot Developer to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.

You will make an impact by:

Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems

Applying clean coding skills and best practices

Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents

Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot

Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)

Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications

Integrate chatbot solutions with multiple platforms

Enhancing user effectiveness of the conversational agents with the help of advanced technologies

Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities

Tuning and enhancing Speech to Text models

Required Qualifications

5+ years software delivery experience

3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)

3+ years training and improving intent recognition by curating the appropriate training data sets

3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)

1+ years of experience in CICD, Git, unit-testing and source code management

1+ years of knowledge of cloud development and deployment principles

1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications

Experience with working on watsonx Assistant and watsonx Orchestrate

Backend (server side) development experience either in Java, node.js

Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript

Experience with IBM Voice gateway and / or IBM Discovery is a plus

Knowledge of automated speech recognition, including SSML tagging for TTS

Education

Bachelor's degree in computer science and engineering or STEM or equivalent experience ( high school + 4 years of relevant experience.)