Administrative Assistant/TeleMarketing
Job Description
Job Description
Key responsibilities:
- Answering customer calls:
- Providing product information:
- Handling customer inquiries:
- Resolving customer complaints:
- Processing orders and transactions:
- Data entry:
- Escalating complex issues:
- Meeting performance metrics:
- Staying updated:
- Excellent communication skills : Clear and articulate verbal communication, active listening skills
- Problem-solving abilities : Analyzing customer issues and finding effective solutions
- Customer service orientation : Empathy, patience, and a positive attitude towards customer interactions
- Product knowledge : Thorough understanding of the company's products and services
- Time management : Efficiently handling multiple calls and tasks within designated timeframes
- Computer proficiency : Familiarity with CRM systems and data entry procedures
- Ability to multitask : Managing multiple customer interactions simultaneously
- 1-3 years of previous experience in customer service or telemarketing preferred
- Able to accept constructive criticism and continually improve sales techniques
- Ability to promote a product or service using persuasive language and techniques
- Fluency in English is essential, bilingual is preferred
- Excellent communication and interpersonal skills
- Professional experience using online forms to personal information
- Speed and accuracy in typing
Experience in a position where meeting sales goals was important indication of performance
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