Business Continuity Supervisor

BUSINESS CONTINUITY SUPERVISOR

WHAT IS THE OPPORTUNITY?

The Business Continuity Supervisor will lead the development, implementation, and maintenance of comprehensive business continuity (BC) program to ensure compliance with FFIEC guidelines and safeguard the organization’s critical operations. This role will collaborate with cross-functional teams to identify risks, design mitigation strategies, and ensure readiness to respond to disruptions while aligning with regulatory expectations. The successful candidate must have a track record of results in building programs and leading through change. The incumbent will manage and lead a team, while educating, informing and influencing leaders of all businesses at City National.

WHAT WILL YOU DO?

• Develop, build and lead Business Continuity Management team, establishing frameworks suitable for ensuring the resilience of the Bank’s critical processes and services
• Report on the progress of the program to appropriate management committees
• Create and maintain effective partnerships with leaders and teams across IT, Cyber and Disaster Recovery to ensure all areas of Business Continuity Management and Operational Resilience are managed appropriately
• Actively solve for opportunities to streamline Business Continuity and Operational Resilience processes
• Drives the socialization, adoption, consistent and appropriate implementation, and ongoing maintenance of policies, standards, methods, etc. across the bank
• Create better data, information and process improvement solutions to improve efficacy of the Bank’s Business Continuity program
• Improve planning and execution of the bank’s Business Continuity program activities
• Manage metrics to assess and escalate risk, as well as the performance of the program
• Regularly update procedures that align with Policy and Standard requirements
• Assess the areas under this role’s purview for efficiency and continuous improvement opportunities
• Ensure program roles and responsibilities, timelines, and requirements are clear
• Coordinate and review First Line of Defense (FLoD) core activities inclusive of gap assessments, risk measurement, appropriateness of mitigation strategies, and material risk identification.
• As part of the FLoD, the BC Supervisor works with multiple critical business areas, supports and manages strategic execution of the BC Planning framework and its related components including but not limited to (Business Impact Analysis, Dependency Analysis, Business Continuity Plan development, and Business Continuity Plan testing).
• Drives the socialization, adoption, consistent and appropriate implementation, and ongoing maintenance of the BCM policies, standards, methods, etc. across the bank.
• Leads team of BC Analysts in business alignment (e.g., BIA, BCP, BC testing) and process alignment (e.g., disaster recovery coordination, tabletops, BC tools).
• Ongoing subject matter expertise on all BCM regulatory requirements, defining threats, and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats.
• Acts as a Business Continuity Management advocate towards the front line business units ensuring business buy-in and facilitating integration of second line policies, standards, and minimum requirements.
• Aids in Board and Supervisor management reporting
• Performs BCM awareness training relating to BCM Risk Management, including new and changing policies, systems, and methodologies
• KRI monitoring, monitoring of remediation plans and performing quality assessment reviews
• Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve

WHAT DO YOU NEED TO SUCCEED
Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 12 years of Business Continuity
• Minimum 7 years of financial services experience
• Minimum 3 years of project management experience

Additional Qualifications

• Experience managing a centralized Business Continuity Management team and function
• Experience operationalizing an end to end Business Continuity Management life cycle including Business Impact Analysis, Threat Risk Assessment, Dependency Gap Analysis, BC Plan Updates, BC Plan Exercises
• Lead Business Continuity Working Group including defining roles and responsibilities, training, quarterly meetings/updates including BC planning stakeholder and other partners.
• Establish procedures to ensure compliance with regulatory requirements.
• Coordinate business impact analyses (BIAs) to identify critical functions, recovery time objectives (RTOs), and recovery point objectives (RPOs).
• Coordinate risk assessments.
• Develop and maintain BC plans.
• Schedule and execute annual BC plan exercises (e.g., tabletop exercises, simulations) and validate recovery strategies.
• Document test results, identify gaps, and implement corrective actions.
• Deliver training programs to ensure staff understand BC/OR roles and responsibilities.
• Prepare for regulatory exams and audits, ensuring documentation meets FFIEC standards.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.