Customer Experience Specialist
Job Description
Job Description
We are looking for a success-driven Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this long-term contract position, you will play a vital role in ensuring exceptional service by managing customer orders, addressing inquiries, and resolving issues. This is an excellent opportunity to contribute to a dynamic retail environment while enhancing customer satisfaction.
Responsibilities:• Process customer orders with efficiency and accuracy, ensuring timely fulfillment.
• Investigate purchase requests and provide detailed follow-ups on shipping information.
• Assist customers with returns and address concerns regarding product quality.
• Deliver exceptional customer service through various communication channels, including phone and email.
• Collaborate with team members to improve service standards and streamline operations.
• Utilize e-commerce platforms and Salesforce tools to manage customer interactions.
• Maintain a thorough understanding of company policies to address customer inquiries effectively.
• Provide feedback to improve processes and enhance the overall customer experience.• Strong communication skills with the ability to handle multiple tasks simultaneously.
• Previous customer service experience in retail, hospitality, or other customer-facing roles is preferred.
• Flexible availability, including evenings and weekends, is required.
• Must be comfortable working on-site in Lyndhurst, New Jersey.
• Familiarity with call center operations, order entry systems, or e-commerce platforms is a plus.
• Experience using Salesforce or similar CRM tools is advantageous.
• Demonstrated ability to solve problems and address customer concerns effectively.
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