Market Logistics Dispatcher
- Models and ensures all Sunbelt safety procedures are followed
- Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
- Manages the team’s work and delegation and is accountable for the team’s safety and performance
- Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
- Orchestrates the transfer of equipment and consumables across the defined market as needed
- Creates and monitors drivers’ schedules
- Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
- Reviews daily and weekly driver logs in accordance with company and DOT standards
- Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
- Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines
- Works closely with store locations to ensure customer’s equipment needs are met
- Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
- Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
- Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
- Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal
- Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience
- Knowledge of the applications of the construction/industrial equipment industry
- Working knowledge of the DOT Federal Motor Carrier Safety Regulations
- Demonstrated excellent customer service, communication, organizational and leadership skills
- Working knowledge of the delivery area
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