Service Coordinator

Job Description

Job Description

First and foremost, culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner.

Potential candidates should be self-motivated and looking to work in a diverse, young, and fast paced environment. Responsibilities will be varying day to day and require personal judgement as well as decision making. There is a large amount of written and verbal interaction with clients. The team member would work from our Englewood Cliffs, NJ office Monday-Friday 9a-6p. Currently we support 300+ clients in a wide array of industries.

Job Responsibilities and Duties

• Being the first line of defense for all incoming client traffic
• Creating service requests in our ticketing system via phone, e-mail, or manual entry
• Assign service requests or tickets to engineers based on severity and engineer skill level
• Prioritizing issues dependent on severity and client
• Manage and organize engineers schedules so they are being efficient and effective
• Assist in scheduling onsite visits for field engineers at various clients
• Scheduling and coordinating emergency onsite visits
• Handle scheduling all in-house IT needs
• Being the connection between all departments for scheduling and staffing needs
• Ensure that our support tickets are being completed according to our process

This job absolutely requires the following - do not apply if you don't have:

• Interpersonal skills
• Great telephone manner
• Communication skills being able to work with various types of personalities
• Customer awareness and being in tune to our clients
• Ability to multitask
• Ability to work in an extremely fast paced environment
• Ability to get up to speed quickly and retain knowledge acquired
• Superior attention to detail
• Organization skills and ability to prioritize
• Ability to work independently and be self-motivated while still being a part of a team
• A solid sense of dependability, responsibility, and reliability

You're probably right for this job if you have:

• Technical awareness having the ability to match technical issues to the proper resource
• Typing skills ability to type quickly and accurately with proper grammar
• Knowledge of Microsoft programs
• Knowledge of ticketing systems

Company Description

Network Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.

Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals

Company Description

Network Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.\r\n\r\nOur focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals