Desktop Support Tech

Join our team as a day shift, full-time, IT, Desktop support Technician in Westwood, NJ.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financi al well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Get to Know Your Team:

Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

The Desktop Support Technician provides accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.  Performs restorative and maintenance actions either remotely or at the end user’s location to resolve problems using basic troubleshooting and technical skills.  Performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise. 

Essential Functions 

• Responsible for incoming support calls/requests from end users related to a variety of desktop issues. 
• Support desktop hardware, software standards and management practices including application distribution. 
• Set up and prepare technical equipment for deployment. 
• Advocate for and promote enterprise desktop standards and policies. 
• Ensures compliance with Enterprise Change Committee requirements and processes. 
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches 
• Support other IT departments associated to end-user equipment as required. 
• Document issue resolutions to improve peers’ ability to resolve similar problems in the future. 
• Track and document time associated to specific projects and daily functions. 
• Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed 
• Occasional travel to other markets may be requested 

Required Qualifications:

• Associates’ degree in Information Systems / Computer Science 
  • Additional years of technical training may substitute for the required education on a year-for-year basis.
• Experience with Desktop operating systems, Windows Server and Active Directory. 
• Experience in installing and replacing computer peripherals. 
• Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom). 
• Experience with Microsoft Teams room and A/V equipment. 
• Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCP. 
• Strong analytical and problem solving skills. 
• Strong organizational and time management skills. 
• Exhibits clear written and verbal communication skills. 

Preferred Qualifications:

• MCP certification. 
• A+ certification. 
• SCCM deployment and Microsoft Office 365 experience a plus. 
• Additional knowledge in scripting (e.g. PowerShell) and other remote tools a plus.