Customer Service Representative & (PM) Sales

Job Title: Customer Service Representative & Preventive Maintenance (PM) Sales
Location: Hackettstown, NJ
Type: Contract To Hire
Compensation: $20 - $23/hr
Contractor Work Model: Onsite
Hours: 8:30 AM- 5 PM

Responsibilities:
The primary responsibility of this position is to perform administrative support for monthly processing of tasks required to support the Service Department in the area of Customer Service. Includes PM Agreement sales/renewals and associated PM work processes of the Service Department.

• Maintains the Materials Returned for Credit (MRC) log
• Performs order entry and shipping processes
• Prepare material for on-site service, e.g., folders, binders and parts according to service schedule
• Processes completed service report for on-site service
• Initiates, receives, and processes loaner and trade-in instruments
• Reviews open service call reports with technicians and update as needed
• Maintains monthly test and equipment log ensuring test equipment inventory is accurate and within the calibration period.
• Performs preventive maintenance sales including quotation, order entry, RMA management
• Updates service calendar, prepares service documentation, processes completed service reports.
• Coordinates activities with Customer Service personnel as they relate to Customer Service and orders
• Shares responsibilities for answering the main telephone for Rudolph
• Create and process service parts quotes, orders, and shipments
• Assist with all service department related duties as needed and assigned

Requirements:

• Minimum of High School Diploma, some college preferred
• 1-2 years of experience in a sales or customer service-related environment, preferably in import/export manufacturing
• Excellent knowledge of Microsoft Office and a working knowledge of ERP systems.
• Proven experience in a Sales environment
• Experience with International Customers
• Experience with Microsoft Word, Excel and Outlook
• Experience with SAP, HubSpot, or an ERP system a plus

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.