Salon Coordinator/Receptionist

Job Description

Job Description

Salon Coordinator & Receptionist Job Description

As the Salon Coordinator and sole Receptionist, I am responsible for ensuring the smooth and professional operation of the salon on both the client-facing and administrative sides. This role requires multitasking, organization, and excellent communication to deliver an exceptional guest experience while supporting the stylists and management team.

Reception & Guest Experience

• Welcome guests in a professional, friendly, and engaging manner.
• Answer phones, check messages, and respond to client inquiries.
• Advise clients on appointment availability and assist with scheduling, rescheduling, and pre-booking.
• Communicate delays or changes in appointment times.
• Greet and check out guests, handling payments accurately.
• Offer and prepare beverages for waiting clients.
• Encourage client retention through Google reviews, referrals, and strong guest relationships.
• Always maintain salon cleanliness and a professional front desk appearance.

Salon Coordination & Operations

• Manage and optimize the salon’s daily appointment schedule to maximize productivity.
• Supervise scheduling for stylists and assistants, including time-off requests and time cards.
• Communicate with stylists throughout the day regarding schedule changes and updates.
• Direct the floor to ensure smooth service flow and client satisfaction.
• Handle disgruntled guests with professionalism, escalating to management when necessary.
• Manage POS system, cash handling, and daily opening/closing procedures.
• Generate and review daily reports and transactions.
• Assist in payroll preparation, meetings, and reviews as needed.
• Enforce salon policies, health, and safety protocols.

Sales

• Drive product sales by maintaining strong product knowledge and educating clients.
• Take, place, and receive product and supply orders; manage stock and inventory.
• Ensure all product orders are shipped, received, or picked up promptly.
• Support salon marketing strategies to increase client retention and growth.

Daily Responsibilities

• Open iPad and POS system; set up front desk.
• Check/respond to voicemails, emails, and texts.
• Confirm client appointments.
• Review work tickets and update schedules.
• Clock in/out staff as needed.
• Pre-book and confirm future appointments.
• Maintain overall cleanliness and smooth salon operations.

Weekly Responsibilities

• Perform inventory counts and manage product/stock control.
• Place supply and product orders.
• Send thank-you texts to new guests.
• Respond to client reviews.
• Prepare stylist scorecards and assist with payroll numbers.
• Continue to build guest relationships and ensure retention.

This role blends front desk hospitality, operational management, and sales/marketing support, making me the first point of contact for guests while ensuring that the salon runs efficiently and professionally every day.