Bilingual Customer Service Rep

Job Summary

We are seeking a Remote Bilingual Customer Service Rep for a temp-to-hire opportunity supporting a healthcare services contact center project. This role is ideal for an English/Spanish bilingual customer service professional who enjoys helping people, answering questions, and supporting members with important healthcare eligibility and enrollment information.

This assignment is expected to last approximately 3 months, with the long-term intent to transition successful employees into a regular training program after the project is completed. Candidates will receive structured training, work in a process-driven customer support environment, and contribute to a program focused on helping Medicaid and CHIP members understand their options and access the support they need.

Key Responsibilities

- Handle inbound and outbound customer service interactions related to healthcare eligibility, enrollment, and managed care plan information.
- Provide accurate, objective responses regarding eligibility guidelines, policies, access to care concerns, and escalated issues.
- Assist members with questions so they can make informed decisions regarding Medicaid benefits.
- Process workflow documentation such as income verification, identity verification, and other eligibility-related records.
- Learn and apply new policies, procedures, and program updates related to state healthcare programs.
- Maintain professionalism, accuracy, and empathy while supporting members in a call center environment.

Compensation and Benefits

- Pay Rate: $17.46 per hour.
- Job Type: Temp-to-Hire.
- Assignment Length: Temporary 3-month assignment with long-term transition intent.
- Training Duration: 2 weeks.
- Training Schedule: Monday through Friday, exact schedule to be provided.
- Training Attendance: Mandatory attendance required. No time off or pre-scheduled appointments are permitted during training.
- Post-Training Hours of Operation: Monday through Friday, 8:00 AM to 7:00 PM EST, and Saturday, 9:00 AM to 12:00 PM EST.
- Shifts will be assigned after training is completed.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Handle inbound and outbound customer interactions in a healthcare contact center setting.
- Support Medicaid and CHIP member inquiries related to eligibility, enrollment, managed care plans, and access to care.
- Review and process eligibility documentation, including income verification and identity verification.
- Learn and apply state program policies, procedures, and workflow requirements.

- English/Spanish bilingual fluency is required.
- Language fluency testing will be conducted by the agency.
- High School Diploma or GED required.
- Minimum of 1 year of customer service experience required.
- Call center experience is helpful for success in this role.
- Must be able to attend the full 2-week training period with no missed time.
- Must be comfortable being on camera for the entire training and nesting period.
- Must meet Bring Your Own Device requirements, including computer specifications, webcam, and headset.
- Must sign the BYOD Attestation Form confirming all equipment requirements are met.
- Strong communication, listening, problem-solving, and documentation skills are required.
- Ability to remain professional, patient, and accurate while assisting members with sensitive healthcare-related questions.