Water Park Guest Services Associate

:

Job Title:

Waterpark Guest Service Associate

Location:

Showboat

SB Waterpark Land LLC

Department:

Waterpark

FLSA

FT/PT Status:

Non-exempt/hourly

Full-Time

Summary of Position

Responsible for maintaining orderly daily operations while providing exceptional guest service and assisting guests as needed.

Organizational Relationships

Reports to:

Waterpark Managers, Waterpark Supervisors, Waterpark Assistant Director, Waterpark Director

Supervises:

NA

Qualifications and Skills

• Must be 16 years of age or older

Strong customer service skills, verbal and written

Able to work well with other team members

Ability to solve problems

Organizational and communication skills

Ability to multi-task

Knowledge of computers and cash handling

Safety focused and able to think on feet

Work flexible schedule including nights, weekends, and/or holidays as needed

Education and Experience

• High school diploma/GED or related experience
• Strong customer service and oral communication skills

Duties and Responsibilities

Assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets.

Scanning wristbands at guest entry to confirm valid entry to park

Guest verification at Paradise Island entrance, verifying guests are 21 and older by checking wristband color and scanning

Process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.

Provide guests with accurate information and directions about Island Waterpark

Provide assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.

Promote and sell premium offerings, preferred seating, cabanas, and party rooms as well as assistance with parties.

Performs other duties as assigned by Waterpark management

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused - we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

3) Team Spirit - we foster a respectful workplace where team members work together to exceed our guest's expectations.

4) Hearts the Serve - we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership - we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to maintain Lifeguard certification, must be current.
• The ability to use a computer to communicate, create, and access information.
• The ability to stand and walk for long periods of time.
• The ability to work in a fast-paced environment.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Physical Demands

Constantly - occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)

Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)

Not Applicable - activity is not applicable to this occupation.

Physical Demands

Stand

x

Constantly

Frequently

Occasionally

Not Applicable

Walk

x

Constantly

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

Occasionally

x

Not Applicable

Handling/Fingering

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Outward

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

Constantly

x

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

x

Occasionally

Not Applicable

Crawl

Constantly

Frequently

x

Occasionally

Not Applicable

Squat or kneel

Constantly

x

Frequently

Occasionally

Not Applicable

Bend

Constantly

x

Frequently

Occasionally

Not Applicable

Lift/Carry

10 lbs. or less

x

Constantly

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

x

Constantly

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

x

Occasionally

Not Applicable

Over 100 lbs.

Constantly

Frequently

Occasionally

x

Not Applicable

Push/Pull

12 lbs. or less

x

Constantly

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

x

Constantly

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

x

Constantly

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

Environmental Factors

Extreme Cold (non-weather)

Constantly

Frequently

x

Occasionally

Not Applicable

Extreme Heat (non-weather)

Constantly

x

Frequently

Occasionally

Not Applicable

Wet and Humid

x

Constantly

Frequently

Occasionally

Not Applicable

Loud Noise Level

Constantly

x

Frequently

Occasionally

Not Applicable

Other

Ability to Read

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Speak English

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Understand Verbal Directions

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work Regularly

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work on Time

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Work Safely

x

Constantly

Frequently

Occasionally

Not Applicable

This has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

This is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.