Account Manager

Job Description

Job Description

The Customer Service Order Processor plays a vital role in ensuring customer satisfaction by efficiently managing orders and providing exceptional support throughout the order lifecycle. Utilizing a Customer Relationship Management (CRM) system, this individual is responsible for processing sales orders, resolving customer inquiries, and maintaining accurate data to support seamless operations and ongoing client engagement.

Key Responsibilities

• Order Management: Accurately process customer orders through the CRM system, ensuring timely fulfillment and delivery.
• Customer Communication: Serve as the primary contact for customers, addressing inquiries on order status, product availability, shipping timelines, and pricing in a professional and timely manner.
• CRM Utilization: Maintain comprehensive and accurate records of customer interactions, order details, and transaction histories in the CRM system.
• Problem Resolution: Proactively identify and address issues related to orders, such as shipping delays, payment errors, or inventory shortages, and provide swift solutions to ensure customer satisfaction.
• Cross-functional Collaboration: Coordinate with warehouse, logistics, and sales teams to ensure smooth order processing and resolve any discrepancies or issues throughout the transaction process.
• Reporting and Analysis: Generate periodic reports from the CRM system to track customer trends, order volumes, and service challenges, and recommend improvements to enhance operational efficiency.
• Upselling and Cross-Selling: Identify opportunities to promote additional products or services based on customer purchasing trends and needs, while maintaining a focus on customer satisfaction.

Requirements

• High school diploma, associate degree, or equivalent; bachelor’s degree in business, communications, or a related field is a plus.
• Previous experience in customer service, order processing, or administrative roles.
• Familiarity with CRM software and order management systems.

This role is ideal for detail-oriented professionals who thrive in fast-paced environments and excel at building positive customer relationships. By leveraging the CRM system, a Customer Service Order Processor ensures that both the customer experience and operational efficiency are optimized.