Business Manager III - Multimedia Content Developer - JPMorgan Wealth Management - Jersey City, NJ

Job Description

Are you passionate about creating engaging multimedia content that drives learning and performance? Join J.P. Morgan Wealth Management as a Multi-Media Content Developer and make a real impact! In this role, you'll collaborate with cross-functional teams to design innovative training materials, support front-office partners, and help shape the future of learning at one of the world's leading financial institutions. This is your opportunity to leverage your creativity, technical skills, and instructional design expertise to empower employees and enhance client experiences. If you thrive in a dynamic environment and love bringing ideas to life, we want you on our team!

As a Multi-Media Content Developer within J.P. Morgan Wealth Management, you will play a critical role in transforming training needs into engaging, multimedia learning experiences. You'll work closely with Field Support, front-office partners, and key stakeholders to identify content needs, ensure compliance with legal and regulatory standards, and deliver timely communications. Your work will directly support the adoption of new technology platforms and enhance the learning experience for employees across the organization. This role offers the opportunity to collaborate with diverse teams, exercise creativity, and contribute to a culture of continuous learning and development.

Job Responsibilities:

• Work closely with Field Support, front-office partners, and key stakeholders to identify training content needs and ensure alignment with business objectives.
• Collaborate with legal, risk, and compliance teams to ensure all training materials align with policies and procedures.
• Partner with technology and product owners to deliver timely communications and support platform adoption.
• Serve as a day-to-day training resource for the front office on J.P. Advisors procedures, systems, and best practices.
• Engage the front office on new technology platforms and work with the Field Support team to manage and troubleshoot pain points.
• Create engaging content and design curriculum, including exercises and activities that enhance the learning process.
• Develop training materials and media, including audio, video, simulations, and eLearning modules.
• Establish criteria to assess learner performance and measure training effectiveness.
• Collaborate with key stakeholders on training content development, including analysis of source documents and data sets.
• Plan and deliver virtual instructor-led programs and eLearning initiatives.
• Maintain an online repository of training collateral, including guides, one-pagers, FAQs, and videos.

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent experience required
• Excellent oral and written communication skills are a must
• Adaptable, flexible, and willing to work in dynamic work environment
• Website/HTML knowledge required, highly proficient in PowerPoint, Word, and Excel,
• Demonstrate use of analytical skills in a training organization, ability to work with staff at all levels of the organization, and proven ability to work independently and completely handle multiple responsibilities with high degree of accuracy, in a fast-paced high-pressure environment
• Ability to take the lead in unstructured situations and ensure an optimal experience, and ability to get up to speed quickly with new or unfamiliar subject matter
• Maintain a sense of urgency and ability to prioritize and multi-task; Ability to use multiple learning methods and link appropriate methods with subject matter

Preferred qualifications, capabilities, and skills:

• Instructional design experience in a training organization
• Ability to travel domestically, if needed
• Proficient in Adobe Suite (Premiere, After Effects, Audition, Media Encoder, Photoshop, Illustrator, and InDesign)
• Proficient in Camtasia, Captivate, and/or Storyline
• Knowledge of Vyond software
• Self-starter with the ability to successfully operate with limited guidance
• Ability to use multiple learning methods and link appropriate methods with subject matter

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.