Customer Service Representative

Job Title: Customer Service Representative

Location: 1201 Main Street, Suite 2300, Columbia, SC 29210

Duration: 6 months Temp to Perm

Position Type : Hourly contract Position (W2 only)

Note:

• Conversion Annual Salary Range is $42K-$44K
• Job Hours of operation 7:30am-8:00pm central time
• Job Schedule-Some Saturday hours may be required.
• In SC, Parking needs to be paid by contractor in South Carolina
• Job Schedule-First Five months in office 40 hours a week, then a hybrid 3/2 schedule can be worked out.
• Job Hours-40 hours
• Interview process-Onsite interview
• Locations: Arizona or South Carolina

Job Summary:

• The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:

Responsibilities

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
• Maintain performance and quality standards
• Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
• Ability to learn the basic concepts of personal lines insurance principles and CLIENT and CLIENT products offered to our CWB customers
• Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
• Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
• Assist with special requests as needed.
• Complete additional tasks and other projects/duties as assigned

Qualifications

• Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
• 3-5 years' experience of Insurance background
• Customer- focused mindset and dedication to providing exceptional service to employees
• Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Accepts accountability