Tier 2 Desktop Support (Onsite)
Location: Mount Laurel NJ
Duration: 06 Months
This position provides combined hardware helpdesk and application support for the organization. The ideal candidate is detail-oriented customer-focused and able to independently manage tasks across device imaging equipment logistics application troubleshooting and frontline support for mortgage systems. They will work closely with end-users IT teams and business stakeholders to ensure smooth device deployment timely ticket resolution and optimized application performance. The role supports ongoing hardware refresh projects new-hire onboarding daily mortgage application user needs and general IT operations. The ideal candidate must bring strong laptop imaging and hardware troubleshooting experience including printers and scanners as well as experience supporting business applications and resolving Level 1 tickets. They must be comfortable acting as the first line of support for mortgage applications managing technology requests and escalating issues appropriately. Strong communication excellent customer service etiquette (in-person and remote) and the ability to work under pressure are essential. Candidates should also be proficient with MS Office experienced with Active Directory and capable of maintaining organized documentation while working independently with minimal supervision. Day to Day Responsibilities:
- Image and configure new laptops to company standards
- Troubleshoot hardware issues including printers scanners and workstation devices
- Provide frontline support for mortgage application calls and Level 1 ticket resolution
- Assist users with technology-related requests and optimize application performance
- Identify issues resolve or escalate appropriately and proactively communicate on outstanding tickets
- Support new-hire access setup and provisioning
- Receive and process returned end-of-life devices; manage shipping of new laptops
- Maintain accurate documentation: asset tags shipping details user information and ticket notes
- Manage inventory using the asset management system
- Laptop imaging configuration and hardware troubleshooting
- Printer/scanner break/fix experience (Xerox preferred)
- Strong Active Directory skills
- Ability to support telecommuters remotely
- Application support experience especially mortgage systems
- Proficiency with MS Office
- Strong documentation and communication skills
- Experience: 3 years in customer service or IT helpdesk/technical support
- Education: BS in Information Systems Business or related field preferred; high school diploma required
- Certifications (Preferred): CompTIA A or similar helpdesk/technical support certification
Required Experience:
Senior IC
Recommended Jobs
Citizens Banker - Bilingual in Spanish or Haitian Creole
Description Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing tr…
Senior Account Executive, Market Access, Policy, Specialty and Retail Pharmacy
**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interes…
Packager/Blender
Job Type: Full-Time | Long-Term Temp Schedule: Monday to Friday, 8:30 AM – 5:00 PM Location: Franklin, NJ Industry: Nutritional Supplement Manufacturing We’re hiring for two positions a…
Cardiology Nurse Practitioner or Physician Assistant - Permanent Position in Tr
Palm Health Resources, a premier healthcare staffing firm, is currently seeking a dedicated Cardiology Nurse Practitioner (NP) or Physician Assistant (PA) for a permanent position in Hamilton Townshi…
Plastics Engineer - Entrepreneurial Opportunity
Job Title: Engineer - Plastics, Electrical, or Mechanical - Unique Entrepreneurial Opportunity Location: Ewing, N.J Company: LMT Mercer Group About Us: At LMT, we are pioneers in state-of-th…
Virtual Assistant - Remote
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course …
Assistant Teacher
New Life Dream Academy is looking for one assistant teacher to join our 7 person strong team. We are located on 360 Martin Luther King Dr. Our ideal candidate is a self-starter, motivated, and reliab…
Apptad-Ataccama ONE Enablement & Data Governance Support
Job Title: Ataccama ONE Enablement & Data Governance Support Job Location: Iselin, NJ (Hybrid Role, 3 days' work from office is must) Job Duration: Long Term Job Description: We n…
Wealth Management Client Associate
Wealth Management Client Associate Wayne, New Jersey **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must…
Remote- Sr. SAS Programmer (Real World Healthcare Data)
100% Remote position- FTE. Must have excellent SAS and SQL experience, as well as extensive experience working with large, real world healthcare data. The senior programmer position will be respons…