Service Manager

At Tapville, the customer experience reigns supreme, and that's not just lip service. Tapville team members are cheerful, reliable, attentive, and conscientious team players. And they're down with our core mission: To create a welcoming, friendly environment where folks can enjoy good beer and wine alongside great food, free of distractions.

Job Summary

Tapville Social Service Managers (SMs) or Front of the House Managers are responsible for general FOH oversight and operational tasks, as well as ensuring the successful delivery of a simple, hassle-free guest experience. SM’s actions align with Tapville's Core Values and coach team members to meet all Tapville Social operating and service standards.

Job Duties

• Participates in the community as a representative of Tapville’s Core Values
• Execute all Tapville Social brand operating and Five-Star Service standards
• Ensure guests receive Tapville's Five-Star guest experience; seeks management to follow up on any issues and complaints to maximize guest satisfaction.
• Demonstrates and reinforces leadership behaviors necessary to gain team members’ loyalty, satisfaction, and pride
• Effectively assist management in creating schedules for team members in advance to allow team members to schedule their personal life accordingly and provide sufficient restaurant coverage
• Opens and closes the restaurant ensuring appropriate housekeeping and presentation standards are adhered to following established procedures and checklists
• Assist management in monitoring inventory and ensuring products are adequately stocked
• Complies with all policies and procedures, current federal, state and local standards, guidelines and regulations as directed by the General Manager
• Assist in recruiting and onboarding new team members
• May perform other duties as assigned

Skill Requirements

• High School Diploma or High School equivalency is required. Bachelor's Degree preferred.
• One to three years of experience in a restaurant environment with at least one year of management experience preferred
• Ability to communicate professionally verbally and in writing, with the public and with team members
• Ability to read and write English
• Ability to perform basic math skills, analyze data and draw conclusions from the information at hand
• Ability to maintain composure and poise under pressure
• Strong computer knowledge and ability to learn new software programs
• ServSafe Management, Allergen, and Basset certification

Physical Requirements

• Able to work 55 hours per week
• Able to stand for the entire workday
• Able to move about on foot to accomplish tasks. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards