Hospitality Sales Support Coordinator - Call & Data Entry Focus
Position Summary: We’re looking for an organized, personable, and proactive team player to be the first point of contact for incoming calls to our sales department. This role is critical to our sales team's efficiency and responsiveness by handling incoming communications, capturing essential client and event details, and ensuring information is routed quickly and accurately. When phones are quiet, you'll pivot to data entry support and small projects that keep the engine of our sales operations running smoothly.
Key Responsibilities:
· Answer and route incoming sales calls promptly and professionally.
· Transfer calls to the appropriate team members or redirect to other locations as needed.
· Gather essential client and event information during calls and send it to our lead generation system via email.
· Input client details into our ERP system to assist the sales team in generating quotes.
· Support the director/ sales team with light administrative tasks and small projects during downtime.
· Maintain clear, courteous communication with internal and external stakeholders.
Skills & Qualifications:
· Strong verbal communication and active listening skills.
· Customer-first attitude with a professional and friendly phone presence.
· Ability to multitask between phone management and data entry. Phone Management is the main focus.
· Comfortable with email, basic office tools, and data systems (ERP/CRM experience is a plus).
· Detail-oriented, organized, and able to work independently or as part of a fast-paced team.
· This candidate would ideally have Event or Hospitality Industry experience
· Previous experience in a customer service, administrative, or sales support role is preferred.
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