SharePoint System Administrator - Collaborations Operations

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Position Summary:
The Collaborations Operations System Administrator is responsible for the operation Level 3 support of the Enterprise SharePoint Collaboration application platform along with other collaborations applications. This role acts as application system administrator who will be responsible for the day-to-day operations of the environment, critical application escalations and responsible for all production changes and new infrastructure deployments.

Required Skills/Experience

• 5+ years’ experience with Microsoft SharePoint (Subscription Edition & SP Online) & OneDrive for Business & Teams, Power Platforms (Power Apps/Power Automation)
• 5+ years Microsoft PowerShell and scripting technologies
• Experience with monitoring technologies (Splunk, SCOM, Dynatrace & Catchpoint)
• Solid understanding of Active Directory, Server, Database (SQL) and networking technologies
• Experience with virtual platforms (client and server) and Microsoft Office products
• Capable of working effectively under a high pressure and demanding work environment
• Proven experience in problem identification, troubleshooting and resolution
• Excellent written and verbal communication skills
• Ability to effectively interface with key software/hardware partners such as Microsoft, Kaltura, Intralinks, etc.
• Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM/Service Now application toolset

Desired Skills/Experience

• ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus
• Server, Storage & Network experience

Job Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs
• Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards
• Manage and support infrastructure applications and related data repositories on a day to day basis
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand
• Apply applicable information security procedures to maintain compliance across infrastructure applications.
• Manages the performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability
• Supports the development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
• Installs, configures and troubleshoots Application(s) used to support IT Services
• Acts as third level resources for Collaboration application(s)
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
• On-Call support responsibilities (coverage nights & weekends)
• Major incident triaging

This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

Hours Per Week: