ServiceNow CMDB Developer

Job Title: ServiceNow CMDB Developer

Location: Jersey City, NJ (Onsite)
Experience: 6-8 Years

Job Summary

We are seeking a skilled ServiceNow CMDB Developer with strong expertise in CMDB, Discovery, ITOM, and enterprise ServiceNow development . The ideal candidate will have hands-on experience implementing and customizing multiple ServiceNow modules, integrating third-party enterprise tools, automating workflows, and improving asset visibility and service mapping. This role requires strong development skills, platform administration expertise, and experience delivering scalable ServiceNow solutions in enterprise environments.

Required Skills

ServiceNow Platform

• 6-8 years of ServiceNow development and administration experience
• Expertise in:
  • CMDB
  • Discovery
  • ITOM
  • ITSM
  • IRM (Integrated Risk Management/GRC)
  • SecOps
  • Security Incident Response (SIR)
  • Vulnerability Response
  • Customer Service Management (CSM)
  • HR Service Delivery (HRSD)

CMDB & ITOM

• CMDB Design & Administration
• Service Mapping
• Discovery Configuration
• Configuration Item (CI) Management
• Asset Visibility
• Dependency Mapping
• CMDB Health & Governance

Development & Customization

• ServiceNow Scripting (JavaScript)
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• Flow Designer
• Workflow Editor
• Service Catalog
• Record Producers
• Custom Application Development

Integration

• REST APIs
• SOAP APIs
• IntegrationHub
• MID Server
• Splunk
• Microsoft Azure Sentinel
• Qualys
• Tenable
• Workday
• Salesforce

Security & Governance

• Role-Based Access Control (RBAC)
• Platform Security
• Encryption
• Compliance Readiness
• Governance Frameworks
• Platform Upgrades

Data Management

• Import Sets
• Transform Maps
• Data Migration
• Data Reconciliation
• CMDB Data Quality

Testing & Delivery

• Agile
• ATF (Automated Test Framework)
• Release Management
• Code Reviews
• End-to-End Implementation

Key Responsibilities

• Design, develop, and maintain ServiceNow CMDB and ITOM solutions to improve configuration management and service visibility
• Configure and customize ServiceNow modules, including ITSM, IRM/GRC, SecOps, CSM, and HRSD
• Implement Discovery and Service Mapping to maintain accurate Configuration Item (CI) relationships
• Develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and custom applications
• Build and support integrations with enterprise platforms such as Splunk, Azure Sentinel, Qualys, Tenable, Workday, and Salesforce using REST/SOAP APIs, MID Server, and IntegrationHub
• Implement Security Incident Response (SIR) and Vulnerability Response workflows to improve automation and reduce MTTR
• Manage CMDB health, data quality, governance, and compliance with enterprise standards
• Perform platform upgrades, security enhancements, RBAC configuration, and encryption management
• Support data migration activities using Import Sets and Transform Maps
• Develop and maintain Service Catalog items, portals, and self-service capabilities
• Collaborate with business stakeholders to translate requirements into scalable ServiceNow solutions
• Participate in Agile ceremonies, testing, release management, and production support activities

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, IRM/GRC, or SecOps
• Experience implementing enterprise CMDB governance and Service Mapping
• Experience with cloud infrastructure and enterprise IT operations
• Knowledge of ITIL framework and best practices