Patient Services Manager

Job Description

Job Description

Job Purpose: The Patient Services Manager oversees the activities of the Patient Services Department; helps develop Patient Services’ policies and procedures to ensure consistent patient service/care and patient satisfaction with reception, scheduling, patient records, and other responsibilities. This position resolves problems by working in concert with the other managers of our muti-disciplinary team to maintain a positive practice image to our patients, referring physicians, and the general public. This position must work in support of all marketing and advertising activities to maximize new patient intake opportunities. In addition, the Patient Services Manager must maintain a safe, clean and comfortable office environment.

Essential Functions and Accountabilities:

• Maintains Patient Services operations by initiating, coordinating, and implementing Patient Services’ policies & procedures.
• Completes patient service operation requirements by scheduling and assigning employees as required to maintain a fully functional Department seven (7) days per week including weekends and holidays; follow up on work results.
• Performs hands-on the Patient Services’ functions as needed due to absenteeism, open-to-hire, unusually high patient volume, etc.
• Ensures appropriate recruitment, selection, retention, training and supervision of Patient Services personnel.
• Ensures that all Patient Services personnel training and education levels are appropriate to job expectations.
• Ensures Patient Services personnel are managed/treated in accordance with federal, state and local employment laws and regulations, including but not limited to EEO, ADP, Title VII, Family Medical Leave, etc.

Supervisor Responsibilities:

• Ensure that team members have the necessary training for proper performance and development.
• Maintain organization of team members’ timesheets, PTO, etc. to ensure that tasks are properly carried out.
• Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance.

Academic Training:

• Associate degree or Business School Diploma with the appropriate experience may be considered in lieu of BS.
  • Studies level: Associate's degree
  • Studies area: Business Administration, Healthcare Administration or other related field
• Bachelor’s Degree in business administration, healthcare administration, or related fields of study - preferred
  • Studies level: University Education (Bachelor's Degree)
  • Studies area: Business Administration, Healthcare Administration or other related field

Position Requirements/Experience:

• Minimum 2 years’ experience as a supervisor or manager of business support staff in a medical office
• Prior medical office reception and patient scheduling experience - required
• Customer services experience - a plus

Technical Skills:

• Excellent computer skills required, including but not limited to Microsoft Outlook and Excel
• Must do 25 wpm on keyboard
• Knowledge of medical software program(s)
• Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.)

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global:

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: &

EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”