Customer Service Representative I

Job Description

Job Description

SUMMARY

Answers telephone, interacts with customers, and record information on a computer for customer service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Duties and responsibilities may vary depending on the department to which position incumbent is assigned.

• Answer customer calls to process prescription orders and handle inquiries about billing, order status, delivery, and other information
• Provides product information, product literature, and customer ordering status
• Call patients for their monthly refills or clarification on orders, ie address or birth date
• Receives and processes prescriptions via fax, mail and ERX
• Verifies and/or updates the accuracy of patient information, i.e., address, allergies, etc.
• Ensures security of Protected Health Information as per HIPAA requirements
• Processes payment: credit card; when appropriate
• Understand the different state’s regulations
• Create a refill request via fax or ERX
• May serve as a role model for the purposes of training new personnel
• Maintains a clean, orderly work environment

Company Description

AnazaoHealth is a specialty compounding pharmacy focusing on Wellness, Pain Management and Nuclear Medicine. Founded in 1997, we have been focusing on leading the future of compounding. Patient safety and quality is and has always been our primary concern.

We have a 30,000-square-foot 503B FDA-Registered Outsourcing Facility in Las Vegas and a 46,000-square-foot traditional 503A compounding pharmacy in Tampa.

AnazaoHealth compounds preparations for Age Management, Weight Management, IV Therapy, Sexual Health, Vitamin Injections, Hormone Replacement, Hair Care Solutions, Aesthetics and more.

Company Description

AnazaoHealth is a specialty compounding pharmacy focusing on Wellness, Pain Management and Nuclear Medicine. Founded in 1997, we have been focusing on leading the future of compounding. Patient safety and quality is and has always been our primary concern.\r\n\r\nWe have a 30,000-square-foot 503B FDA-Registered Outsourcing Facility in Las Vegas and a 46,000-square-foot traditional 503A compounding pharmacy in Tampa.\r\n\r\nAnazaoHealth compounds preparations for Age Management, Weight Management, IV Therapy, Sexual Health, Vitamin Injections, Hormone Replacement, Hair Care Solutions, Aesthetics and more.