Special Projects Configuration Coordinator

Special Projects Configuration Coordinator Experience and Abilities ● We are looking for an individual who can bring their experiences into our organization and help us to “make it better.” This is a virtue that all team members should have. We focus on value internally and externally for our clients. ● Ability to see the big picture and work holistically. Our work and service not only help to solve a problem, but it interacts with a lot of other components in the ecosystem; technical, mechanical, and emotional or cultural. We are mixing technology and experience. The ideal candidate will be able to ‘see’ outside of their specific role when evaluating and solving problems. This involves direct observation when evaluating issues. ● Ability to collaborate with members of every team. Not everybody has the answer or solution to everything, so it is better to get the best people for their competencies as more minds can give you better results. So, mix and collaborate. We are a team and we succeed and fail as a team. We seek to be intentional, to inspire and resolve conflict with our team members, and members of other teams in the organization. Responsibilities

• Responsible for daily tasks to configure new hardware ● Configure media players including operating systems and network configurations ● Configure Audio Visual Control and Distribution systems ● Configure Network Equipment including Firewalls, Wifi Access Points, Network Switches, Broadband Wireless Modems, IP Power Distribution ● ERP system documentation for all devices ● Content Management System device configuration ● Setup demo boxes - comfortable with power tools and physical labor as well as organized assembly of components ● RMA setup and testing per established protocol ● Collaborate with Warehouse Packing & Shipping Clerk to pick and maintain current warehouse inventory levels as documented in NetSuite ● Deliver configured hardware to the Shipping Team in a timely manner to meet customer service level agreements ● Escalate issues as needed (Internal and third-party support teams) ● Maintain daily internal status reports as well as communicating hardware failure internally ● Maintain records of equipment inventory
• Operate and maintain knowledge of audio/video distribution systems ● Participate in team meetings and discussions ● Provide other means of support to customers and team members as needed ● Become area expert for client specific configuration special needs ● Provide daily update to reporting manager on progress and confirmation needs/requirements