Consumer Benefits Coordinator

Job Description

Job Description

Company Description

At Dungarvin , we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services in 15 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Salary: $22.50

Schedule: Monday - Friday 8:00am - 5:00pm (flexibility to meet the needs of the programs is required)

Perks/Benefits:

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for FT employees
• 401 K plan with up to 3% employer match after one year of services
• PAID TIME OFF (PTO) for eligible employees
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tap Check - access to 50% of your pay before payday
• PAID training and orientation

What You Get To Do:

The Consumer Benefits Coordinator is responsible for ensuring that each individual’s benefits and financial resources—including Social Security, Medicaid, Medicare, service authorizations, insurance, bank accounts, and other applicable supports—are current and accurately maintained. This role also involves tracking these resources to ensure accountability for services delivered as outlined in the individual's Individual Service Plan (ISP).

Key Responsibilities:

• Assist with accounting projects, administrative tasks, and financial research.
• Support audits by organizing and providing accurate financial documentation.
• Serve as a liaison with funding agencies, vendors, guardians, and internal departments.
• Maintain and track Social Security, Medicaid, and Medicare benefits for individuals served.
• Process monthly service billing and ensure timely, accurate data entry and census updates.
• Manage iRecord documentation and communicate billing issues with support coordinators.
• Assist with billing issue resolution, denials, and collections related to room, board, and subsidies.
• Oversee management of individual assets and My Money accounts; monitor financial thresholds.
• Process and track consumer payments, deposits, and financial documentation.
• Coordinate Residency and Subsidy Agreements and related reporting to funding agencies.
• Maintain organized and up-to-date financial and benefits files.
• Communicate effectively and professionally with supervisors, team members, and stakeholders.
• Uphold standards for confidentiality, integrity, and fraud prevention.
• Promote teamwork and a positive work environment.
• Manage time effectively and complete all assignments accurately and promptly.
• Perform additional duties as assigned to support the organization.

What Makes You A Great Fit:

• Education : High school diploma or equivalent
• A minimum of one-year experience working with individuals with ID/DD is required
• Must be responsible, dependable, and capable of performing job duties independently with minimal supervision.

The ideal candidate will demonstrate exceptional written and verbal communication skills, strong proficiency in Microsoft Office applications (including Word, Excel, and Access), and a proven ability to manage multiple tasks simultaneously. Attention to detail, accuracy in data entry, and strong basic math skills are essential. The candidate should also possess excellent organizational abilities and a commitment to consistent follow-through on tasks and responsibilities.

Additional Requirements : A valid driver’s license and auto insurance.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer

7/22

#LI-LH1