Manager/Sr. Manager, Patient Supply Operations
- Building global supply chain infrastructure in an early-phase, rapidly evolving environment.
- Executing first-time country start-ups, particularly in ex-US regions with regulatory requirements.
- Managing import/export processes and IOR/EOR models across multiple countries.
- Ensuring reliable delivery of temperature-sensitive products (LN2, -80°C).
- Responding to real-time logistics issues while maintaining compliance and timelines.
- Execution of FIH and early-phase global clinical shipments.
- Establish global depot and logistics network, including ex-US infrastructure.
- Define and implement import/export workflows and IOR/EOR models.
- Execute per country-specific clinical supply playbooks and SOPs.
- Operational cold-chain distribution lanes with defined performance metrics.
- Own and execute global patient supply for early‑phase programs, aligned with clinical development plans and evolving protocol requirements as per program strategy.
- Operationalize bulk vs. per‑patient distribution strategies, safety stock policies, and contingency plans.
- Assist in developing supply manuals and SOPs for global clinical distribution including country specific clinical supply playbooks covering labeling, distribution, and inventory models.
- Support Label design for primary and secondary packaging for the drug products in compliance with regional requirements.
- Manage end-to-end global shipments including preparation of shipping documentation and coordination with couriers and custom brokers.
- Lead and execute import/export processes, including establishment and oversight of Importer of Record (IOR) and Exporter of Record (EOR) models.
- Support country start-up activities, particularly in ex-US regions (EU, APAC, LATAM).
- Support in selection, qualification, and operational readiness of global depots.
- Oversee cold-chain logistics (LN2 and -80°C), including lane qualification and performance monitoring.
- Serve as escalation point for real-time shipment issues (customs delays, temperature excursions, documentation gaps).
- Lead evaluation, execution, and implementation of inventory management systems (e.g., SAP, IRT, third-party depots, clinical sites) for DP and APH materials.
- Own global inventory controls, including lot status, expiry management, returns, reconciliation, and destruction.
- Monitor depot and site inventory levels; proactively manage resupply and risk scenarios.
- Develop dashboards, KPI, and reporting to support supply decision-making.
- Partner with Quality to ensure QP release processes are operationally executable, and documented.
- Support selection and readiness of depots, including licensing, permits, and quality requirements, in collaboration with Quality.
- Support deviation management, CAPAs, and change controls related to patient supply operations.
- Provide senior oversight of CMOs, depots, couriers, and CROs.
- Serve as patient supply partner to Clinical Operations, CMC, Quality, Regulatory, and Technical Development.
- Lead SOP development, governance forums, and continuous improvement initiatives.
- Mentor junior team members as the function scales.
- BS or MS Degree in Supply Chain, Pharmacy or equivalent discipline is required . Advanced technical training and experience preferred.
- 8+ years of experience in clinical supply chain, patient supply, or GMP operations within a sponsor or CRO environment.
- Demonstrated strategic ownership of early‑phase (FIH, Phase I) patient supply programs.
- Direct experience supporting allogeneic and/or in‑vivo therapies, including complex cold‑chain and non‑patient‑specific supply model is preferred.
- Proven expertise managing global clinical shipments. Experience with GMP, cell therapy logistics is highly desirable.
- Experience with temperature-controlled shipments, logistics, and E-Systems is highly desirable.
- Development of collaboration, influencing, and negotiation skills to work effectively with internal cross- functional groups and external suppliers to meet the aggressive clinical study timeline and patient needs.
- Collaborative, team-oriented mindset with strong verbal and written communication skills.
- Ability to communicate clearly and effectively with all levels of the organization.
- Understanding of escalation processes and requirements.
- Good written and verbal skills.
- Ability to work hands on, independently and successfully prioritize and manage multiple tasks simultaneously, integrate cross-functional issues and balance competing priorities effectively.
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