Procedure Scheduler (Englishtown)
- High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
- Strong organizational skills and attention to detail to manage complex scheduling demands.
- Excellent communication skills to interact effectively with patients, providers, and staff.
- Previous experience in medical scheduling, patient coordination, or healthcare administrative support.
- Familiarity with electronic health record (EHR) systems and medical scheduling software.
- Experience working in a hospital, outpatient clinic, or specialty medical practice setting.
- Knowledge of medical terminology and healthcare insurance processes.
- Proficiency with advanced scheduling tools and Microsoft Office Suite.
- Demonstrated ability to handle sensitive patient information with confidentiality and professionalism.
- Coordinate and schedule medical procedures by communicating with patients, physicians, and clinical staff to confirm availability and requirements.
- Verify patient information, insurance coverage, and pre-authorization status to ensure compliance with healthcare policies and reduce scheduling delays.
- Maintain accurate and up-to-date scheduling records in electronic health record (EHR) systems and other scheduling software.
- Manage appointment changes, cancellations, and rescheduling promptly while minimizing disruptions to clinical operations.
- Provide patients with clear instructions regarding their procedures, including preparation guidelines and arrival times.
- Collaborate with multiple departments to optimize resource utilization and support efficient patient flow.
- Address patient inquiries and resolve scheduling conflicts with professionalism and empathy.
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