Systems Service Dispatcher

Job Description

Job Description

Description:

Built for Stability

In an industry where layoffs and company buyouts have become common, Approved Fire Protection & Security remain focused on long-term growth and steady opportunity.

We’re proud to hire talented professionals who are looking for lasting careers, not short-term stops. If you are interested in:

• Steady workflow
• Supportive team culture
• Long-term opportunity for growth
• Respect for your craft
• Three strong locations with established operations

About Us

Approved Fire Protection & Security is New Jersey’s oldest family-owned, full-service fire protection and life safety company. We provide comprehensive fire and security solutions including fire alarm systems, suppression systems, sprinklers, inspections, monitoring, access control, and CCTV services. Our mission is to protect lives and property through reliable, compliant, and customer-focused service.

Job Summary

The Systems Service Dispatcher plays a critical role in coordinating daily service operations for the Systems Department. This position is responsible for scheduling field service technicians, managing customer communications, maintaining accurate service records, and ensuring efficient routing and timely job completion.

This is a fast-paced, high-responsibility role requiring excellent organizational skills, strong communication abilities, and the capacity to remain calm and professional when handling urgent service requests or challenging customer situations.

Benefits

• Medical Insurance
• HSA
• Dental
• Vision
• 401(k) with Company Contribution
• Aflac
• Life Insurance
• Long-Term Disability
• Long-Term Care Insurance
• Summer Hours Program
• Profit Sharing
• Paid Time Off (PTO)

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years of experience in dispatching, customer service, or service coordination
• Strong verbal and written communication skills
• Excellent organizational, multitasking, and time-management abilities
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office (Outlook, Word, Excel) and computer-based systems
• Strong attention to detail and problem-solving skills
• Ability to read maps and understand service routing
• Knowledge of fire protection, electronic, or mechanical systems preferred
• Ability to work in a high-stress, fast-paced environment
• Must pass a background check and pre-employment drug screening

Essential Duties and Responsibilities

• Schedule, route, and manage daily service jobs for Systems Field Service Technicians, maintaining accurate dispatch boards
• Coordinate service appointments, repairs, and system upgrades with customers, including proactive schedule adjustments and confirmations
• Must be able to work Monday through Friday 7:20 am – 3:50 PM
• Serve as the primary point of contact for customer calls and emails, resolving inquiries and issues professionally and promptly
• Ensure accurate job closeouts, documentation, customer records, and purchase order verification prior to scheduling work
• Support project managers, account managers, purchasing, and inventory functions as needed
• Maintain compliance with company policies, confidentiality standards, communication protocols, and documentation requirement

Approved Fire Protection & Security is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.