Manager, Sample Management Operations
- Manage the operating model for sample management across current and future studies.
- Map and standardize workflows across sites, CROs, central labs, specialty labs, the sample management vendor, and sponsor stakeholders.
- Create visibility into critical handoffs, chain of custody, issue resolution, reconciliation activities, and operational dependencies.
- Monitor operation trends and proactively identify operational risks and mitigation plans that reduce delayed, lost, or poorly coordinated samples.
- Serve as lead for sample tracking and oversight capabilities enabled through the sample management vendor.
- Work with study teams and external vendors to reduce delays, missing data, and operational burden at sites.
- Support readiness for inspections, audits, and quality reviews related to sample operations.
- Create playbooks, templates, and role clarity to support consistent execution across studies.
- Capture lessons learned and apply them to future study planning and execution.
- Performs other duties as required.
- Works closely with Sr. Director of Clinical Operations and collaborates with Clinical Operations, Data Management, QA, ITQA, central labs, specialty labs, CROs, sites, and other cross-functional stakeholders.
- Minimum degree requirements of a bachelor's degree (BA, BS) in scientific, health care, or related discipline. Advanced degree preferred.
- 7+ years of pharmaceutical, biotech, CRO, or related clinical research experience.
- Experience in clinical operations with exposure to sample management, lab operations, or related oversight functions required.
- Experience developing or improving complex operational workflows strongly preferred.
- Experience with central labs, specialty labs or sample tracking solutions preferred.
- Oncology, cell therapy, or early-phase clinical development experience preferred.
- Ability to travel as necessary (up to 10%).
- Effective oral, written, and interpersonal communication skills.
- Strong organizational, project management, and issue resolution skills.
- Ability to identify operational risk and develop practical mitigation strategies.
- Strong attention to detail while maintaining end-to-end process visibility.
- Computer literacy required (MS Word, MS Excel, MS PowerPoint, MS Project and applicable operational tools).
- Working knowledge of GCP, FDA, and ICH Guidelines.
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