IT Support Engineer (LV1)

IT Support Engineer (LV1) – Join Our Fast-Growing Team at ID Tech Solutions!

Are you ready to grow your career at a fast-paced, award-winning company? At ID-Tech Solutions, we’re not just another IT & Low Voltage service provider – we’re a team driven by a shared passion for helping others and making technology work better for our clients. 

About the Role

ID Tech Solutions is looking for a skilled IT Support Engineer to assist our clients with all IT related technical support issues. To ensure success, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. 

Responsibilities

• Field incoming help requests from end users via telephone, email and work orders in a courteous manner. 
• Respond to assigned tickets/tasks in accordance with SLA guidelines. 
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to a final resolution. 
• Demonstrate exceptional troubleshooting skills, apply diagnostic utilities and best practice methodology to aid in troubleshooting. 
• Software Installation and Configuration: Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing solutions, and configuring systems and applications. 
• Hardware Support: Provide basic hardware support, including setting up and configuring computers, printers, scanners, and other peripheral devices. Diagnose hardware failures, replace faulty components, or coordinate with vendors for repair or replacement. 
• Take ownership of tasks and follow through to ensure complete resolution to customers' satisfaction. 
• Collaborate closely with the team, escalating tickets in a timely manner, and conversing with the Team Lead for assistance and direction. All to foster a collaborative and supportive work environment. 
• Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes. 
• Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction. 
• Participate in an on-call rotation. 

Why Join Us

• Competitive salary and benefits (health, dental, vision, 401k). 

• PTO and paid holidays. 

• Supportive and collaborative culture. 

• Opportunity to grow with a fast-paced, expanding organization. 

Schedule

• This is an in-person office position in Lakewood, NJ. Shift is Monday – Thursday from 9AM to 6PM and Friday from 9AM to 2PM (1PM) 

Salary

• $24/hr - $28/hr commensurate with experience and qualifications 

EEO Statement:

ID-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

REQUIREMENTS

• At least 3 years of experience as an IT Support Engineer, preferably in an MSP environment.
• Strong knowledge of AD, Office 365 and DNS required
• CompTIA A+ or Network+ Certifications a big plus
• Ability to prioritize and handle critical client technical matters with a sense of urgency.
• Excellent troubleshooting instincts and the ability to identify and resolve end user issues.
• Strong team player with the ability to collaborate effectively in a fast-paced environment.
• Exceptional communication and interpersonal skills, promoting excellent customer service.
• Dedication to professional growth and staying updated with the latest industry trends and technologies.