Operations Coordinator

Company: UMG Cleaning

About Us: UMG Cleaning is a leading provider of janitorial services dedicated to maintaining clean and safe environments for our clients. We pride ourselves on our commitment to quality, customer satisfaction, and sustainability. We are looking for an Operations Coordinator to join our dynamic team and support our mission.

Position Overview: The Operations Coordinator will play a crucial role in ensuring the smooth and efficient operation of our janitorial services. This position involves coordinating daily operations, managing schedules and work orders, tracking client KPI’s, and providing support to our cleaning teams. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication skills.

• Primary point-of-contact that supports selected clients from beginning to end.
• Work closely with Field Managers daily on requests and/or issues that may arise.
• Provide operations support to all departments within the organization.
• Schedule project crews for services, training, and deliveries.
• Coordinates estimates and provides pricing to clients.
• Creating and closing work orders for Regional spreadsheets and Project Crew schedules.
• Resolve customers' service or billing complaints.
• Provides daily customer calls and follow-ups on any complaints.
• Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
• Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
• Update corresponding client systems to ensure tracking and billing of all services performed.
• Refer unresolved customer grievances to designated departments for further investigation.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders.
• Identify and recommend improvements in processes or service methods and procedures to streamline processes.
• Manage project budgets; review and correct any variances weekly.
• Collect, update, and provide required reports to corresponding Clients.
• Provide reporting to assigned Account Manager and Management.
• All other tasks as assigned by management.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or related field preferred.
• Proven experience in operations coordination or a similar role, preferably in the janitorial or facilities management industry.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
  • Must be bi-lingual (English/Spanish)
• Proficient in Microsoft Office Suite and experience with scheduling software.
• Ability to work independently and as part of a team.
• Knowledge of health and safety regulations related to cleaning operations is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.