Retail Sales Associate

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview:

Are you passionate about pop culture, collectibles, and creating unforgettable customer experiences? POP MART, the global leader in designer toy collectibles, is looking for energetic and friendly Sales Associates to join our team this season!

As a Seasonal Sales Associate, you'll be the face of the brand—welcoming customers, sharing your product knowledge, and helping to create an exciting and seamless shopping experience. If you're ready to spread joy and drive sales in a fun, fast-paced environment, we want to hear from you!

What You'll Do

On the Floor:

• Greet customers with a smile, spark friendly conversations, and learn about their shopping needs.
• Be a POP MART brand expert—share insights about our characters, collectibles, and company story.
• Offer thoughtful product recommendations and assist customers in making informed choices.
• Keep the store looking its best—clean, organized, and inviting.
• Maintain crowd control and ensure store safety regulations are followed.

Behind the Scenes:

• Process purchases using the register and handle transactions accurately.
• Receive and organize shipments; help keep the stockroom neat and efficient.
• Drive sales of key products, including Blind Boxes, MEGA collectibles, and accessories.

Availability:

• Must be able to work flexible hours, including nights, weekends, and holidays .
• These availability requirements are non-negotiable during the peak season.

What We're Looking For:

• High school diploma or equivalent (some college is a plus!)
• At least 1 year of experience in retail, hospitality, events, or customer service preferred.
• Energetic, friendly, and confident interacting with customers.
• Able to multitask in a busy environment and stay calm under pressure.
• Willing to learn and excited about POP MART's mission and products.
• Must be at least 18 years old .
• Multilingual abilities are a plus!

Physical Requirements:

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Why POP MART?

This is your chance to join a vibrant, creative brand that brings art toys and collectible joy to fans around the world. Whether you're helping someone discover their new favorite character or ensuring the store looks magical, every shift makes a difference.

Benefits:

• Networking opportunities within the industry.
• Market-competitive packages
• Opportunities to learn and lead
• Career development

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.