Systems Administrator (SaaS & Security Focus)

Job Title: Systems Administrator (SaaS & Security Focus)

Location: Hybrid Local to Hoboken NJ

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses the teams within and the patients they serve. As the fastest-growing company in the space and the new standard in healthcare technology were searching for a Systems Administrator with strong SaaS administration migration experience identity lifecycle management and security incident response expertise.

This role is a high-impact opportunity to shape Prompts internal technical foundation as we scale. You will be a key contributor to operational reliability employee experience and enterprise security.

Why work for Prompt

• Big Challenges: Here at Prompt we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didnt happen by chance its a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isnt an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment all while turning a paper-heavy industry digital.

The Role:
We are seeking a Systems Administrator focused on SaaS operations identity and access management (IAM) secure device lifecycle management and the implementation of enterprise security controls. You will manage core internal systems execute migrations respond to security incidents and drive best-in-class operational practices across the company.

You should be highly technical process-driven and comfortable owning everything from user provisioning to network troubleshooting to cloud access policies. You will collaborate closely with IT Security and Engineering to build scalable secure and automated internal infrastructure.

Responsibilities

• Administer and maintain all internal SaaS platforms including user lifecycle management permissions configuration and security audits.

• Manage identity systems and SSO/SCIM integrations across Google Workspace Azure AD Okta JumpCloud Rippling or similar platforms.

• Perform and lead SaaS/data migrations consolidations and vendor transitions.

• Monitor triage and respond to security incidents in collaboration with engineering and product teams.

• Manage Windows and macOS devices via MDM platforms (Kandji Intune Rippling etc.) including security baselines device imaging patching and compliance enforcement.

• Support and refine internal network configurations VPNs firewalls VLANs ACLs and zero-trust access tools.

• Contribute to certification and compliance initiatives (SOC 2 HITRUST CEHRT) including evidence collection and control implementation.

• Resolve IT support issues ranging from account access to endpoint protection troubleshooting.

• Assist with configuration monitoring and maintenance of AWS infrastructure components (EC2 VPC RDS IAM etc.) focusing on security and operational reliability.

• Document processes runbooks and incident reports to support internal knowledge transfer and operational excellence.

Skills & Experience

• SaaS Administration: Proven experience managing enterprise SaaS ecosystems and performing account policy and configuration management cross-platform.

• Identity Management: Deep understanding of identity providers (Google Workspace Azure AD Okta etc.) SSO MFA RBAC SCIM and IAM best practices.

• SaaS & Data Migrations: Experience executing platform migrationsincluding planning data validation and cutovers.

• Security Incident Response: Ability to detect triage investigate and resolve security events.

• Device Management: Expertise administering Windows and macOS endpoints using MDM tools (Kandji Intune Rippling etc.).

• Networking: Strong understanding of TCP/IP DNS VPNs firewalls ACLs and general network troubleshooting.

• Cloud (AWS): Familiarity with EC2 VPCs RDS IAM and basic cloud security principles.

• Remote Workforce Enablement: Experience supporting distributed teams with high security requirements.

• Strong Communication: Ability to translate technical concepts into understandable guidance for non-technical stakeholders.

Perks - What you can expect :

• Competitive salaries

• Hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical dental and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online and in-person fitness classes/gym memberships

• Recovery suite at HQ includes a cold plunge sauna and shower

Here at Prompt we are committed to fostering a fair and respectful work environment. As part of this commitment it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employers explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns please dont hesitate to reach out to our People Department.

Prompt Therapy Solutions Inc is an equal opportunity employer indiscriminate of race color religion ethnicity ancestry national origin sex gender gender identity sexual orientation age marital status veteran status disability medical condition or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees

Prompt Therapy Solutions Inc is an E-Verify Employer.

Required Experience:

Unclear Seniority