Customer Service Representative - Manufacturing - On-site Role

Job Description

Job Description

Corporate Role- Onsite

Summary

The Customer Service position is responsible for accepting orders from customers to replenish stock. This request is then coordinated with our production planning group and monitored until final delivery.

Essential Functions

• Handles all SAP customer and product related activities, including, but not limited to:
• Process all orders in an expeditious manner with zero defect standard.
• Reviews and enters customer returns and credits
• Reviews and enters customer complaints
• Proactively monitors order shipment dates, production schedules, delivery dates, etc., taking the appropriate action when necessary to ensure the customer requirements are met.
• Interface with Sales, Marketing, Technical and Operation to ensure timely shipment of product to customers
• Follow up regularly with customers to confirm all requirements have been satisfied
• Assist customers, both internal and external, with inquiries and independently manage information concerning the request as it relates to orders, invoicing, etc.
• Follow up on receipt of necessary information as well as a resolution to a problem regarding the order process.
• Keep Sales, Marketing, Operations informed of all significant activities associated with each customer account.
• Generate information as requested concerning customer service areas including order patterns, process etc.
• Recommend and participate in process changes for continuous improvement.
• Interface with Operations where product is in short supply and aid in the resolution via customer prioritization in order to supply each customer’s requirements on time.
• Other duties as assigned

Basic Qualifications:

• Experience in an area of business sales and/or customer service.
• Experience in an area of direct customer contact, customer relationship management, or related policies, procedures and processes.
• Ability to communicate professionally and succinctly via e-mail, on the phone or in person.
• Team and interpersonal skills to listen to feedback, identify solutions, and drive resolution.
• Basic analytical skills to create and interpret reports.
• Intermediate knowledge of Excel.
• Ability to prioritize effectively and shift focus quickly.

Preferred Qualification:

• Attention to detail and accuracy.
• Proficiency in SAP ERP, SAP S/4 HANA and Microsoft CRM preferred.
• Strong client-service orientation, ability to work well with individuals at all levels of the organization.
• Good attendance and strong work ethic, including punctuality and available to work overtime as needed.

Schuetz Container Systems is a world-class leader in the manufacturing of industrial containers across multiple business lines. In addition, our sister company, Cardinal Container Systems, reconditions industrial packaging for use in a wide range of commercial applications. A vital part of this process involves the collection and return of used containers that can be reconditioned in our state of the art factories and reused by our diverse customer base.

Company Description

Schuetz Container Systems is a world-class leader in the manufacturing of industrial containers across multiple business lines. In addition, our sister company, Cardinal Container Systems, reconditions industrial packaging for use in a wide range of commercial applications. A vital part of this process involves the collection and return of used containers that can be reconditioned in our state of the art factories and reused by our diverse customer base.