Helpdesk Level 2 support | Fulltime
Title: Helpdesk Level 2 support
Work Location : Cherry Hill, NJ
Type : Full Time with our client
Salary: Market + Benefits
Requirements
Job Responsibilities:
- Respond to incoming support requests in a timely and courteous manner.
- Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
- Document and track all support requests in a helpdesk ticketing system.
- Escalate complex issues to higher-level support staff as needed.
- Install, configure, and maintain software applications and operating systems.
- Perform regular maintenance tasks on hardware and software systems.
- Provide end-user training on software applications and systems.
- Communicate technical information to non-technical users in a clear and concise manner.
- Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
- Other duties as assigned.
Education, Licensure & Certifications:
- Bachelor's degree in computer science or related field preferred.
- CompTIA A+ certification or equivalent experience required.
Experience:
- 2+ years experience working in a helpdesk or technical support role.
- Tier 2 experience preferred.
Benefits
If Interested please send your updated resume to : [email protected] and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest.
Recommended Jobs
Director, Pipeline Insights
At Insmed, every moment and every patient counts - and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare di…
Retail Brand Ambassador
Marvin, a leader in crafting made-to-order windows and doors, is seeking a dynamic Retail Brand Ambassador to join our innovative team. With a heritage dating back over a century, Marvin has consisten…
AT&T Retail Sales Associate
Join Our Team! We are looking for highly motivated and driven individuals to join our rapidly expanding team. This entry-level position includes comprehensive training to ensure your success. Id…
Director of Infrastructure Engineering
Job Description At a world-renowned company like JPMorganChase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry. …
Project Engineer Heavy Civil
Job Details: Project Engineer – Heavy Civil Construction We’re hiring a Project Engineer with 5+ years of experience in heavy construction, including highways, bridges, deep foundations, water/…
Import Operations Assistant Manager (Ocean/Air)
Job Title: Import Operations Assistant Manager (Ocean/Air) Location: Secaucus, New Jersey, 100% onsite Schedule: Monday-Friday, 9:00 AM - 6:00 PM Salary: $55,000- $65,000 based on experienc…
Community Medical Center RN and CCT Hiring Event January 21, 2026
Let's shape the future of healthcare together. RN & CCT Hiring Event! New Grads, Experienced RNs, CCTs Community Medical Center Wednesday, January 21, 2026 | 11:00am-2:00pm Clarion …
Au Pair
Get hired for Sarah's aupair Job in Cliffside Park, NJ. . Find aupair care work in Cliffside Park.
Au Pair
We are seeking a nurturing and flexible au pair to start in mid-November to take care of our two sons - a smart 3.5 year old, Asher, and sweet 1.5 year old, Matan. They need lots of love an attention,…
Speech Language Pathologist - Work - Life Balance!
Speech Language Pathologist/Speech Therapist needed Hunterdon, Mercer, Burlington Counties. Part time/per diem with potential to increase hours. Pediatric and adult patients! General Purpose: …