Regional Operations Director

Job Description

Job Description

For 50 years, Eastern Dental has been the go-to for families across every generation. Our team of dentists and specialists bring serious skill and genuine care to every patient, from toddlers to grandparents. If you're someone who actually cares about making people smile (literally), let's talk!

The Regional Operations Director oversees the operational and financial success of multiple dental practices within a specific geographical area. They ensure high-quality patient care, manage budgets, supervise staff, and maintain compliance with industry regulations. They also act as a liaison between the individual practices and the company's corporate office.

The Regional Operations Director is a leadership role focused on driving operational excellence, fostering growth, and ensuring a positive patient and employee experience across multiple dental practices.

This position requires traveling to multiple locations in the Toms River region

MUST have previous Dental experience to be considered for this position

Specific duties may include:

• Overseeing administrative operations of multiple dental offices.
• Providing support to dentists and practice managers.
• Analyzing business reports and creating recommendations for improvement.
• Monitoring performance and developing strategies to close performance gaps.
• Coordinating in-practice visits and reviews.
• Contributing to the selection of supported dentists.
• Developing workforce planning, recruiting, and retention strategies.
• Conducting regular team collaboration sessions to enhance skills and knowledge
• Ensuring a positive patient experience throughout the patient journey according to
• Provide continuous direction and support to direct reports and raise awareness on operational priorities like productivity, schedule management, expense management, billing, authorizations, approvals, claims management, and increasing new patient flow
• Analyze business and financial data on a daily basis to recognize and build on strengths, provide daily feedback to the staff to improve weak areas of performance and identify anomalies occurring in the department
• Identify and recruit high caliber talent and continuously build a healthy pipeline of future leaders
• Train, mentor, and monitor staff to be effective and knowledgeable, provide constant coaching and support to make them self-reliant and effective contributors at the Office level
• Oversee and ensure office management and staff are focused on providing consistent, excellent patient experience
• Achieve timely implementation of company procedures and requirements for new hires, transfers, promotions, and status changes through routine communication
• Conduct weekly visits in each office to ensure consistent, effective, and active presence and conduct operations and performance audits

Qualifications:

• Minimum of 10+ years of experience in the Dental industry
• 5+ years of experience working in a Regional role, overseeing multiple offices
• Strong leadership and team development skills
• Denticon experience is a plus
• Strong communication skills
• Comfortable with Microsoft Office Suite