Director of Fulfillment

Join our team and become a part of something bigger – a force for change in the fight against hunger. The Community Foodbank of New Jersey is more than just a food bank – we champion healthier lifestyles and positively impact social and economic change. Together we can create a stronger, more resilient New Jersey for everyone.

The Director of Fulfillment is a strategic and operational leader who oversees CFBNJ’s distribution strategy and equitable allocation of food across a diverse partner network, including pantries, soup kitchens, shelters, and other emergency feeding programs. This role ensures resources are distributed equitably, efficiently, consistently, and in line with organizational priorities to meet community needs.

What you’ll do in your role: 

Strategic Leadership and Continuous Improvement

• Provide strategic oversight of fulfillment operations, including allocation, order processing, and distribution, ensuring accurate, timely service delivery and partner experience while monitoring performance against key operational metrics.
• Implement and continuously improve operational processes, workflows, and systems that support efficient distribution, scalability, and strong partner access to resources.
• Identify operational gaps and inefficiencies, leveraging data and best practices (including Feeding America network insights) to drive process improvements and proactive service enhancements.
• Lead a culture of continuous improvement by advancing service change initiatives, supporting system enhancements, and fostering innovation, learning, and adaptability across the team.

Equitable Distribution & Partner Experience

• Oversee the equitable distribution of food and resources across the partner network, using qualitative and quantitative data to ensure fair, needs-based allocation and effective service delivery.
• Ensure a high-quality, consistent partner experience across ordering, communication, and issue resolution, including oversight of complex escalations and timely, transparent communication.
• Build and maintain strong relationships with partner organizations, strengthening engagement, responsiveness, and trust across a diverse network.
• Collaborate cross-functionally and use community, partner, and network data to identify service gaps, inform strategy, and develop solutions that expand equitable access to healthy food and strengthen the partner network.

Team Leadership & Cross-Functional Collaboration

• Lead and develop the Fulfillment team by setting clear direction, coaching performance, and modeling strong leadership, collaboration, and conflict resolution skills.
• Serve as a key cross-functional partner and liaison to Food Sourcing, Operations, Engagement and Impact teams, aligning workflows and improving overall service delivery across departments.
• Drive operational excellence by addressing capacity constraints, improving processes, reducing duplication of effort, and identifying opportunities for greater efficiency and resource optimization across the network.

Why you’ll love working at CFBNJ: 

• Opportunity for Impact: At CFBNJ, your work drives meaningful changes. Just last year, we provided over 90 million meals and 35 million pounds of fresh produce to our neighbors in need.
• Wellness that Works for You: Rooted in our culture of caring, we offer comprehensive medical, dental, and vision coverage, wellness programs, generous sick/personal time off, 14 paid holidays, childcare resources, and organization-wide engagement days for rest and reflection.
• Professional Development: Grow your career through our Learning Lab, with access to workshops, online courses, and book resources. We also offer tuition assistance and certificate reimbursement for job-related training to support continuous growth.
• Recognition and Belonging: We celebrate great work and grow inspiration with Bonusly, our peer-recognition platform, and foster community through employee resource groups to create space to uplift voices and strength connections
• Retirement Planning: Plan confidently for your future in our 401(k) program, including a 4% company match after one year of service.

What you’ll need to be successful in this role:

• 5-7 years of leadership and team management experience.
• Strong knowledge of operational and supply chain principles, with the ability to identify efficiency opportunities and lead process improvement or change initiatives.
• Proficiency in data analysis and performance metrics, including tools such as Excel, Power BI, and CRM systems, with the ability to translate insights into actionable strategies.
• Experience managing complex projects, overseeing workflows, budgets, or deliverables.
• Strong communication and collaboration skills.
• Demonstrated problem-solving skills and ability to operate effectively in a fast-paced, dynamic environment with competing priorities.
• Flexibility to support community and operational needs, including occasional evenings or weekends.

The salary range for this position is $96,705-$161,175. The final rate may be influenced by factors such as the position's scope and responsibilities, work experience, training, job-related skills, internal equity, and market conditions.

CFBNJ is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on race, religion, color, national or ethnic origin, age, sex , sexual orientation, gender identity or expression, transgender status, marital status, domestic partnership or civil union status, pregnancy or breastfeeding, disability, being a victim of domestic violence, status in the uniformed services of the United States (including veteran status), record of arrest, as well as any other category protected by federal, state or local laws.