Physical Officer In Charge - Unarmed Security (Edison, NJ)
- Deliver high-end customer service
- Ensure team adherence to SOPs, policies, and practices
- Update Client Relations Manager on best practices and SOP changes
- Perform PSO duties
- Manage teams of PSOs
- Manage schedules and approve payroll
- Complete and review daily logs and incident reports
- Conduct on-the-job training
- Build and maintain professional rapport with clients, guests, and coworkers
- Perform other related duties as assigned
- Two years of face-to-face customer service experience
- Two years of supervisory/management experience
- Experience in security, military, or law enforcement training
- Moderate computer skills (Email, Microsoft Office, Scheduling Systems, ADP)
- Excellent written and oral communication skills
- Proficient time management and leadership skills
- Reliable transportation
- Excellent de-escalation skills
- Extensive use of force knowledge
- Proactive problem-solving skills
- Ability to obtain state-required security officer license and certifications (SORA, OCAT, PATH, PPBT)
- Ability to pass a comprehensive background investigation, urinalysis screening, and OPS training requirements
- Ability to work under stress/pressure
- Ability to lift 25 lbs
- Ability to wear a uniform
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