Service Director

Job Description

Job Description

Chelsea Hospitality Group is seeking a Service Director .

Chelsea Hospitality Group is proud to be part of the Enterprises family—a purpose-led organization redefining hospitality as a force for connection, culture, and community. Alongside our sister brands, Dartcor Hospitality and Ōme Caterers, we’re part of a broader ecosystem that brings hospitality to life across workplace, event, and dining experiences.
Together, we’re reimagining what hospitality can do—for people, for places, and for the future.

The Service Director is responsible for overseeing daily front-of-house operations, ensuring exceptional guest experiences, and supporting overall restaurant performance. This role works closely with the General Manager and leadership team to maintain service standards, develop staff, and drive operational excellence.

Requirements

What You'll Do:

Key Responsibilities

Daily Operations
Oversee all front-of-house service during operating hours, ensuring a smooth and efficient flow from opening to closing. Monitor the dining room, bar, and host stand to uphold service standards, act as the primary point of contact for guest concerns and resolve issues promptly. Lead pre-shift meetings to communicate goals, menu updates, and service focus, while ensuring proper staffing levels for each shift.

Guest Experience
Maintain a strong and visible presence on the floor, actively engaging with guests to enhance their experience. Handle guest feedback professionally and implement improvements as needed. Ensure all service standards and hospitality guidelines are consistently followed, while building relationships with regular guests and fostering a welcoming atmosphere.

Team Leadership & Development
Supervise, coach, and motivate front-of-house staff. Train new hires in service standards, policies, and procedures, and provide ongoing feedback and performance evaluations. Foster a positive, professional, and team-oriented work environment, leading by example in appearance, attitude, and work ethic.

Staff & Scheduling
Assist in hiring, onboarding, and training team members. Create and manage staff schedules based on business needs and labor targets. Monitor employee performance, address disciplinary issues when necessary, and ensure compliance with labor laws and company policies.

Financial & Operational Management
Support cost control initiatives, including labor and operational expenses. Monitor daily sales, labor percentages, and key performance metrics. Assist with inventory management and ordering of front-of-house supplies, while ensuring accuracy in cash handling, POS transactions, and end-of-day reporting.

Compliance & Standards
Maintain compliance with all health, safety, and sanitation regulations. Ensure cleanliness and organization across all front-of-house areas, enforce company policies and brand standards, and assist in implementing new systems, service initiatives, or menu changes.

What We Need From You:

• Candidates should have 2–5+ years of restaurant management experience in an AGM, Service Manager, or similar role.
• Strong leadership, communication, and interpersonal skills are essential, along with the ability to manage high-volume service environments.
• A solid understanding of POS systems and restaurant operations is required, as well as flexibility to work nights, weekends, and holidays.
• This role requires strong leadership and accountability, a guest-focused mindset, effective problem-solving and decision-making skills, attention to detail, and the ability to stay organized and perform under pressure.

Benefits

What You'll Get From Us:

• Salary, bonus structure, and benefits to be determined based on experience and company guidelines.
• Comprehensive Medical, Dental, Life, and Vision insurance
• 401(k) to help you invest in your future
• Paid time off to support your life outside of work
• Opportunity to work in a supportive, fast-paced environment with a focus on excellence
• Be part of a collaborative team that lives CHG’s core values and contributes to the success of a founding operation