Customer Service Representative I
Job Responsibilities:
- • Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
- • Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
- • Ensure all customer related documentation is complete and filed.
- • Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
- • Oversee/manage Papervision.
- • Attend and participate meetings as required.
- Additional Responsibilities
- • Answer incoming calls.
- • Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
- • Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
- • Provide effective support to sales team.
- • Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
- • Monitors admittance to facility assuring admittance is authorize employees and vendors only.
- • Complete miscellaneous customer care functions and special projects as assigned.
- • Complete reports and maintain documentation as required.
Skills:
- • Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
- • Oral and written communication skills.
- • Time management.
- • 10 key skills.
Education/Experience:
- • High School diploma or GED equivalent
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