Customer Service Representative I

Job Responsibilities:

• • Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
• • Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• • Ensure all customer related documentation is complete and filed.
• • Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
• • Oversee/manage Papervision.
• • Attend and participate meetings as required.
• Additional Responsibilities
• • Answer incoming calls.
• • Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
• • Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
• • Provide effective support to sales team.
• • Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
• • Monitors admittance to facility assuring admittance is authorize employees and vendors only.
• • Complete miscellaneous customer care functions and special projects as assigned.
• • Complete reports and maintain documentation as required.

Skills:

• • Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
• • Oral and written communication skills.
• • Time management.
• • 10 key skills.

Education/Experience:

• • High School diploma or GED equivalent