Technology Support I - AI

Job Description

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Technology Support team member in the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production issues interruptions for all internally and externally developed systems, leading to a seamless stakeholders experience.

 

Job Responsibilities

• Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm.
• Support the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Monitor production environments for anomalies and address issues using standard observability tools.
• Use enterprise-authorized AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Apply reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
• Identify issues for escalation and communication, and provide solutions to business and technology stakeholders.

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management across full-stack technology systems, applications, and infrastructure.
  
  

  Required Qualifications, Capabilities, and Skills

• B.S. in Computer Science with focus in AI.
• Experience troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale environment, on-premises and multi cloud (AWS EC2, RDS, Elastic Beanstalk and/or GCP).
• Proficiency in scripting and programming (Python, Java, React, JavaScript) and database systems (SQL/MySQL).
• Experience with observability and monitoring tools like Splunk/Grafana.
• Experience using enterprise-authorized AI capabilities to support production workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain.
• Exposure to various framework processes like ITIL.
  Preferred Qualifications, Capabilities, and Skills
• Experience in monitoring production environments and performing root-cause analysis and debugging on production application defects.
• Hands-on experience providing technology/production support using enterprise-authorized AI capabilities — e.g., AI-assisted incident triage, trend analysis, run-book retrieval, and validated remediation, with strong output-validation habits and awareness of data sensitivity.
• Experience with general-purpose programming languages and/or automation scripting.
• Working understanding of multi public cloud; exposure to AWS Cloud.
• AWS Amplify, GCP Cloud Run / Compute Engine / Cloud SQL, full-stack development, AI-driven tool development, API integration experience

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.