Associate Director, IT - Patient Services

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

The Associate Director, IT – Patient Services will lead the strategic planning, development, and execution of technology solutions that support Patient Services across the commercial organization. This role is critical in enhancing patient engagement, optimizing service delivery, and ensuring compliance with regulatory standards. The ideal candidate will bring deep expertise in patient-centric technologies, cross-functional collaboration, and digital transformation within the pharmaceutical industry.

How You’ll Spend Your Day

Key Responsibilities:
• Serve as the strategic IT business partner to the Patient Services organization, aligning technology roadmaps with business priorities.
• Lead the design, implementation, and management of patient platforms including CRM systems, HUB services, marketing automation, and analytics tools.
• Collaborate with Commercial, Marketing, Medical, Legal, and Compliance teams to deliver integrated patient engagement solutions.
• Translate business requirements into functional specifications and oversee the delivery of scalable, compliant technology solutions.
• Manage vendor relationships and coordinate onshore/offshore resources to ensure timely and high-quality execution.
• Monitor and analyze platform performance, patient access trends, and KPIs to inform continuous improvement.
• Ensure all systems and processes comply with data privacy, security, and regulatory standards.
• Stay current with emerging technologies and evaluate their potential application to improve patient experience and operational efficiency.

Your Skills and Experience

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

• Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree preferred.
• 7+ years of experience in IT roles within the pharmaceutical or life sciences industry, with a focus on Patient Services.
• Proven experience with platforms such as Salesforce Health Cloud, Marketing Cloud, and Experience Cloud.
• Strong understanding of HUB services, patient access programs, and specialty pharmacy operations.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Experience with Agile methodologies and SDLC processes.
• Demonstrated leadership in cross-functional project management and vendor oversight.
Preferred Skills:
• Experience with Gen-AI tools and their application in patient engagement.
• Familiarity with virtual telephony platforms and omnichannel communication strategies.
• Knowledge of data integration and analytics platforms for patient insights.

Salary Range

The annual starting salary for this position is between $153,000 – $192,000 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate.

How We’ll Take Care of You

At Teva, better health starts from within, and that includes you. From day one, you’ll be supported with benefits designed to help you thrive in and out of work. This includes generous annual leave, reward plans, flexible working schedules (dependent on role), access to tailored health support, and meaningful ways to give back to the community.  When it comes to your career, you’ll be encouraged to explore, evolve, and shape your path. Twist, our one-stop shop for career development platform, gives you access to a wide range of possibilities, from learning programs and short-term projects to opportunities for internal growth. Here, you’ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way. 

Already Working @TEVA?

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.   

Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to [email protected] with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address.  

Important notice to Employment Agencies - Please Read Carefully

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities.  All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.