Account Manager, Healthcare

Our Story & Impact 

At CQ fluency, we believe language access is healthcare.

For more than two decades, we've partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We bring healthcare communications to life. 

We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them. 

As a minority-owned strategic partner , CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what's possible when innovation, empathy, and excellence intersect. 

The Opportunity 

We're looking for an Account Manager, Healthcare —a relationship-driven growth leader who thrives at the intersection of strategy and execution. 

You'll own and expand key accounts within our healthcare portfolio, cultivating long-term partnerships that drive impact for both CQ and our customers. The ideal candidate combines deep knowledge of the healthcare ecosystem (especially payors and managed care) with the ability to identify new opportunities, develop account strategies, and deliver measurable results. 

If you are passionate about advancing health equity, solving complex challenges, and building meaningful customer relationships, this role is for you. 

Your Impact

• Drive growth within assigned healthcare accounts by identifying, developing, and closing new opportunities.
• Build strategic account plans (Miller Heiman LAMP or similar) to align CQ's solutions with customer goals and performance metrics.
• Deeply understand client organizations—their priorities, people, pain points, and decision-making structures—to act as a trusted advisor.
• Collaborate cross-functionally with Customer Success, Production, Technology, and Marketing to deliver seamless client experiences.
• Lead client engagements—from presentations and proposals to quarterly business reviews and renewals.
• Maintain accurate pipeline visibility through HubSpot CRM and ensure disciplined account tracking and reporting.

Qualifications for Success

• 7+ years of experience working in or selling to healthcare organizations, ideally within payor or managed care sectors; Medicaid familiarity is a plus.
• Proven ability to grow and retain complex, multi-stakeholder accounts through consultative selling and relationship management.
• Proficiency in strategic account planning methodologies (Miller Heiman LAMP or similar).
• Exceptional communication, presentation, and active listening skills.
• Ability to think strategically and act tactically, adapting quickly to evolving client needs.
• Bachelor's degree required; advanced degree (MBA, MPH, etc.) preferred.

Our People. Our Promise.

At CQ fluency, we lead with understanding — it's both our mission and our mindset.

We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives.

We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep.

And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity.

At CQ fluency, we don't just translate language — we translate understanding into action , bridging people, cultures, and healthcare systems so that communication becomes care.

We believe that when people are understood, outcomes improve — for our clients, our members, and our team.