Medical Receptionist - Per Diem
- Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physician’s overall routine schedule in order to contact physician with messages when he/she is not in the office. Assures that all messages are communicated accurately
- Greets patients in a friendly and professional manner
- Obtains completed registration forms for each new patient
- Updates demographic profile at each patient visit
- Collects payment for services rendered at the time of appointment and for any past due balances
- Processes requests for patient medical records and/or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities)
- Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session)
- Activate and deactivate phone service at the beginning and end of clinic session
- Responsible for reviewing the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours)
- Responsible for delivery of messages to staff throughout the day
- Review and/or update patient insurance information
- For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visit
- Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service
- Distributes correspondence and patient information from patient medical records in accordance with established policies. Photocopies and processes forms
- Opens, date stamps and distributes mail. Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review. Performs follow-up required by physician when chart is returned
- May be requested to substitute for other office personnel as trained
- Adheres to Compliance Plan
- Any other assigned duties by physician or manager
- High School Diploma or equivalent experience Required
- 1+ years experience Required
- Medical Terminology and strong customer service skills required (High proficiency)
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