Sr. Technology Manager - Analytics and Automation

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Position Summary:

Network Operations is seeking a dynamic and strategic leader to fill the role of Head of Network Operations (NetOps) Analytics and Automation within our Core Technology Infrastructure organization. This critical position will drive the evolution and transformation of our network operations through data-driven insights and innovative automation solutions at a global scale. The Head of Network Operations (NetOps) Analytics and Automation will be responsible for defining and executing a comprehensive strategy to optimize network availability and performance, enhance operational efficiency and reduce risk.

The ideal candidate will be a strategic thinker with deep technical expertise in network automation, analytics & AI-driven automation, with strong operational excellence and communication skills. This individual will lead a global team responsible for the development and implementation of advanced analytics and AI solutions, centralized reporting, and self-healing / automation capabilities that minimize downtime and improve operational agility.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders
• Develop, maintain and execute a comprehensive analytics and automation roadmap aligned with business objectives.
• Drive automation-first strategies that reduce manual effort, improve efficiency, and enhance reliability across network operations.
• Lead a high-performing global team of analysts and software engineers, fostering a culture of innovation, collaboration, and continuous improvement.
• Ensure network automation complies with relevant regulatory requirements, security requirements and industry standards.
• Establish Key Performance Indicators and Service-Level Objectives to measure operational effectiveness.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Computer Science degree or other software engineering discipline or equivalent.
• Strong knowledge and understanding of network protocols and technologies, automation technologies and AI/ML-driven observability platforms and analytics tools, including Terraform, Itential, NetDevOps, Splunk, Python, React JS, Django and database technologies such as MySQL DB and Redis.
• Experience with custom application development using Python, advanced analytics, and data science.
• Proven experience in building and leading high-performing global teams, driving innovation and fostering a culture of continuous improvement.
• Proven track record of leading and managing teams in a complex, enterprise-wide environment.
• Excellent communication, problem solving and stakeholder management skills, with the ability to drive organizational change and communicate complex technical concepts to diverse audiences.

Desired Qualifications:

• Knowledge of Agile framework & SCRUM ceremonies
• Financial services industry experience or experience in other highly regulated industries
• Knowledge of public and hybrid cloud networking

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

1st shift (United States of America)

Hours Per Week:

40