IT Operations / Support Manager

Operations / Support Manager

We are seeking a proactive and technically skilled Operations and Support Manager to lead day-to-day support operations across our enterprise technology stack. This role is responsible for managing and resolving trouble tickets, responding to customer requests, and ensuring the stability and performance of systems including PL/SQL Applications, Oracle, MongoDB, Control-M job scheduling, Windows and Unix patch management and Azure Cloud management. The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills to deliver high-quality support and continuous service improvement.

Find out more here about how you can unleash your full potential at DLL!

Day to Day

• Serve as the primary point of contact for technical support related to PL/SQL, Oracle, MongoDB, Control-M, and Azure environments.
• Monitor and respond to incoming trouble tickets, ensuring timely resolution and customer satisfaction.
• Troubleshoot and resolve issues related to PL/SQL code, database performance, job scheduling, and cloud infrastructure.
• Manage and optimize Control-M job flows, including job failures, dependencies, and performance bottlenecks.
• Provide operational support for Oracle and MongoDB databases, including backups, restores, and performance tuning.
• Maintain and monitor Azure cloud resources, ensuring availability, cost-efficiency, and compliance.
• Collaborate with development and infrastructure teams to escalate and resolve complex issues.
• Document support procedures, resolutions, and system configurations for knowledge sharing and audit purposes.
• Identify recurring issues and recommend long-term solutions or automation opportunities.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

Essentials

• 5+ years of experience in PL/SQL development and Oracle database support.
• Hands-on experience with Control-M job scheduling and troubleshooting.
• Strong knowledge of MongoDB administration and support.
• Experience managing and supporting Azure cloud services in a production environment.
• Proven ability to manage and resolve technical support tickets efficiently.
• Excellent communication skills and customer service orientation.
• Strong analytical and troubleshooting abilities

Desired Qualifications

• Prior experience working with Node.js, Vue.js, and React.js is a differentiator.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• Certifications in Oracle, MongoDB, Azure, or ITIL are a plus.
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
• Familiarity with Agile or DevOps support environments.

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Wayne, PA / Des Moines, IA

Applicable Pay Range

$106.773,60 - $160.160,40

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: December 31st (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL’s referral program applies
• #LI-OMNIA
• For more information, please contact our Talent acquisition partner Omnia Hassan via [email protected]

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.