Music School Studio Coordinator

Job Description

Job Description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. We put on shows to teach music!

The Studio Coordinator is a key front-of-house presence. You'll often be the first point of contact—creating a strong first impression while managing the fast pace of daily operations.
Reporting to the General Manager, you'll assist with running the School, supporting instructors and creating an amazing experience for all students, parents and prospective customers. This role requires availability for select weekdays from 2 PM to 9 PM, and one weekend shift from 10 AM to 6 PM.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, and Canva
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required
• This role requires availability for select weekdays from 2 PM to 9 PM, and one weekend shift from 10 AM to 6 PM

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred